Technical Administrator

Job Description

Feel like being part ofThe Dealer Services Admin team is an integral part of MotoNovo Finance as they act as an engine room to the business supporting a variety of essential operational processes. The team handle a plethora of processes including Onboarding Dealer/Broker partners,maintaining existing accounts, supporting Commission processes whilst ensuring all partners have the correct regulatory and legal authentication and contracts.The role of Dealer Services Technical Administrator is really important to us. You will be responsible for the day to day running of Dealer Operations whilst adhering to company procedures and standards at all times.This role will be based in our Cardiff City Centre office however, you will be able to work a blend of both home and office each week. Youll be made to feel part of your new team by your Line Manager, and colleagues through regular contactinvolving both virtual and in office interaction.What would your day look like

• Ensure customers, dealers and account managers are provided with a professional and efficient service at all times. Always seeking to build and maintain business relationships in order to enhance the overall customer/dealer experience.
• Undertake the setting up and ongoing maintenance of new and existing dealers. Performing the necessary due diligence and investigation to satisfy that the account falls within our risk appetite. Cross reference and confirm documentation, using both internaland external sources.
• Demonstrate integrity by conducting regular reviews on our existing dealer portfolio to ensure our partners remain compliant with legal and regulatory changes.
• Assist in the documentation and creation of contracts, variation to terms and termination letters.
• Working as part of a critical team to support time sensitive, business wide requests linked to Dealer Portfolios and pricing.
• Strive to be an integral member of a team who are subject matter experts around system processes, Pricing & Commission and related monthly tasks.

What do we expect of you

• Experience in a customer service/support role within a financial services environment.
• Self-motivated individual with a strong ability to understand complex and diverse processes.
• Ability to demonstrate initiative and resourcefulness with an enthusiastic approach to personal development.
• Investigative individual with good negotiation skills and the confidence to challenge information when necessary.
• Team player who is invested in the success of the team.
• Strong written and verbal communication skills with a great eye for detail.
• Ability to remain calm and deal with changing work pressures in a multiskilled environment.

What can you expect of us

• A friendly and flexible culture, synonymous with our proposition to our customers.
• A growing organisation that defines itself as being nimble, lean and strong.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A communicative, accessible and approachable Senior Leadership team.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.Let us tell you a bit about usWere a nimble and ambitious financial services specialist. Backing people to fulfil lifes hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Randumbrella.We thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers choose Motonovo Financeevery week to buy their next car, van or motorbike.This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.The CompanyWere one of the largest lenders in the UK used car finance market. Weve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.Were part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance and savings options.Our BenefitsNot only does MotoNovo Finance offer a competitive remuneration package, we also offer one of the best benefits packages in Wales. Inclusive of our healthcare cover, pension schemes, and our employee assistance programmes, we have also installed a staffbar, game machines, and a pool table.When you choose to build your career with MotoNovo Finance, we choose to invest in you.Still curiousJoin us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability,gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether youre pregnant or on family leave.