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Subsidence Claims Handler

Adjusting Appointments Limited
Job LocationCardiff
EducationNot Mentioned
Salary£23,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

An experienced Claims Handler (Subsidence) is required to join a growing and renowned Claims Management Organisation providing global insurers with the ability to drive efficiency and customer satisfaction throughout the claims process offering a cost-effectiveclaims service.You will join their vastly experienced Subsidence team where you will work closely with market leading, knowledgeable Subsidence Engineers and Technical Claims Managers enabling you to deliver a first-class customer service to clients.Key responsibilities:

  • Proactively manage your own claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management.
  • Manage all claims administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim.
  • Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers, and colleagues.
  • Ensure work is kept up to date and KPIs / SLAs adhered to, delivering excellent customer service to customers, clients and colleagues.
  • Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
About you:
  • Positive and motivated
  • A team player
  • Have excellent interpersonal skills
  • Highly driven
  • Well organised
  • Customer focused individual
  • Keen to develop in a team environment
  • Able to assess and resolve problems with minimal assistance, seeking support where required.
Requirements:
  • Industry experience in a similar position
  • High level of written and verbal communication skills
  • Working knowledge of Microsoft Office (particularly word and excel)
  • Working towards or (ideally) having attained Cert CII qualification
  • Good knowledge of insurance
  • Good base technical knowledge of subsidence.
  • Knowledge and experience in customer services.
up to £28k per annum plus excellent benefits package

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