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Service Desk Engineer (Level 2)

Sadler Recruitment Ltd
Job LocationCardiff
EducationNot Mentioned
Salary28,000 - 31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client, a proud Welsh business with a 50-year heritage sees digital technology as a strategic enabler for transformation and providing a new high-quality customer experience.As a Service Desk Engineer (2nd line level), you will support production and user services. You will be supporting our clients ifrastructure and Azure cloud services.Experiece Needed

  • Held a role as a Service Desk Analyst or in a technical IT support-based role (2nd line preferred)
  • Knowledge and experience supporting Microsoft applications and Office 365
  • Experience in a Cloud Native or Hybrid working environment (ideally Azure)
  • Customer focussed
  • Passionate
  • Leadership qualities
Experience you are likely to get from the Service Desk Engineer (Level 2) role
  • Training and experience in Microsoft Azure (Azure Fundamentals) and Office 365
  • Greater Azure admin permissions - including advanced training on supporting Teams, Sharepoint and CRM.
  • Training and experience in Microsoft Dynamics CRM and other industry-leading applications
  • An introduction to Infrastructure as code (IAC).
Company InformationOur client puts a great deal of focus and time into their employees, and the Service Desk Engineer can expect employee perks from arranged social nights, lunch and learns on insightful points of interest, charity work, financial assistance and flexibilitywith work-life balance.The business prides itself on promoting from within so the Service Desk Engineer will have the opportunity to work on more project-based work and move into 3rd line or DevOps/infrastructure-related roles in the future.Key responsibilities will include:The role is responsible for handling escalated issues from the first line and working with the third line and third parties to resolve reported issues. You will be able to support the business ensuring issues are resolved in a timely and efficient mannerand that service delivery is not impacted will ensure business and colleague needs are met.
  • Investigate performance issues and develop fixes to support BAU activity
  • Investigate Azure-related issues and develop fixes to support BAU activity using Azure Virtual Desktop.
  • Investigate CRM issues - (logins, permissions)
  • Create and maintain high-quality documentation
  • Ensure systems changes and fixes align with agreed principles and standards
  • Undertake detailed triage activities on Infrastructure incidents to provide full information to resolve.
Remuneration and further details
  • Salary £28,000 - £31,000 per annum (dependent on experience)
  • Based in Cardiff City Centre operating in a highly flexible Hybrid workspace
  • 4 days a week in the office, 1 day a week from home
  • 28 days Holiday with the option to buy more.
  • Subsidised Gym Membership.
  • Private Medical & Health Insurance
  • Extensive learning and development programme
  • Generous, personalised benefits package
  • Enhanced parental leave - Up to 20 weeks of paid Maternity AND Paternity leave
  • Company pension contribution of up to 15%
  • 4 days on top of annual leave for community and charity work
For immediate consideration please send your CV in today

Keyskills :
Active DirectoryMicrosoft OfficeService LevelsWindows AzureOnline Help

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