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Service Desk Analyst

Job LocationCardiff
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We have an exciting new role for an onsite Service Desk Analystto join an Award-winning, UK-based, IT Services company!The right candidate will have a good understanding of Microsoft Azure and 365 technologies,knowledge of Telephony Systems such as Five 9 and 2nd Line Deskside Support experience. You will be fully supported by a team of senior engineers and will be supportingclients infrastructure and back ups whilst assisting with security concerns and solutions.Key Responsibilities:

  • Project work
  • Logging all user interaction within our systems
  • Perform investigation and problem management for clients
  • 2nd Line Desk-side Support to end users
Key Skills:
  • A working knowledge of ISO 27001 and ITIL best Practice
  • You hold a full UK Driving License as some travel is required
  • A solid understanding of Desktop and Server Support
  • You can think methodically when a problem arises to get to the best resolution for the client
  • You have a good background of networking fundamentals
  • You are as comfortable working within a team to hit goals and assist customers
For more information please apply ! We look forward to speaking with you.

Keyskills :
Service Desk2nd Line1st LineCiscoOffice 365

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