Service Advisor

Job Description

Service Advisor / Service ReceptionistCardiff Dealership, CF11£22,500 pa + bonus, typical OTE £27,000 paMon - Fri 8am to 6pm1-in-3 Saturdays 8am to 12pmRenault Cardiff seeks an Automotive Service Advisor to join our aftersales team. The role will be based at our dealership on Penarth Road, CF11. The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find out their requirements, advise on cost and timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.We are looking for someone who is a confident automotive service advisor and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.A solid track record as a dealership service advisor, service booking advisor or service receptionist will be advantageous as will experience in using Kerridge, ADP Autoline or CDK Drive as well as 1-link and Motability platforms.Candidates with previous service advisor experience with the Renault brand will be prioritised, but we will also consider candidates with experience of other brands.Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.The hours for this role are 8am to 6pm Monday to Friday with one hour for lunch, and 1-in-3 Saturday mornings from 8am to 12pm.In return we offer a basic salary of £22,500 per annum, plus a monthly bonus scheme and commission on service plans enabling additional earnings in excess of £5,000 pa. Uncapped OTE circa £27,000 pa.Fringe benefits include 24 days annual leave plus the 8 bank holidays, pension scheme, subsidised car option after 3 months’ service (loan plan), brand training and excellent career prospects within the corporation.How to ApplyThe application process for this role is strictly online only.Hit "Apply Now" and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV.Raja Mallik from the Recruitment Team will contact selected candidates.No Agencies please.Keywords: Service Advisor Customer Sales Support Motor Vehicle Automotive Service Reception Receptionist Car van truck Dealership Motor leads service MOT breakdown cover insurance Cardiff Butetown Llandough Penarth Cathays Rumney Llanrumney St. Mellons Pontprennau, Lisvane Llanedeyrn Gabalfa Llandaff Fairwater Radyr St Fagans Culverhouse Cross Wenvoe St Andrews Major Pentyrch Taffs Well Lisvane Pontpernnau Rumney South Wales main dealer group franchise FSA FCA Audi Bentley BMW Citroen Dacia Ford Honda Hyundai Infiniti Jaguar Kia Land Rover Lexus Mazda Mercedes Mitsubishi NissanPeugeot Renault Saab Suzuki Toyota Vauxhall Volkswagen Volvo VW