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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £31,365 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Senior Support & Business AnalystSoftware Development DepartmentPublic Sector ClientSalary: £31,365 Hours: 37.5hrs per weekDuration: 12 month FTCBase: Ty Glan-yr-Afon, CardiffJob Overview Working as part of a national work programme, introducing ever more sophisticated IT systems to improve patient care, ensuring that they are joined together to allow the safe, appropriate sharing of information between clinical systems. We wish to appoint a talented, enthusiastic and motivated individual with a reasonable degree of technical ability and/or experience of working in a radiology related environment. As a Senior Support & Business Analyst, your approach shall be flexible and innovative. You will have excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users and clinicians.Experience of working within a software service delivery and 2nd line support environment would be beneficial; however practical experience and knowledge of the following would be particularly advantageous:*Databases / SQL*ITIL Service Delivery and Service Support*Radiology systems*System requirementsYou will be expected to:*Demonstrate and maintain knowledge and expertise in ITIL service Delivery and Service Support*Analyse change requirements and where appropriate produce requirements specification, impact analysis, change control, testing and documentation of changes.*Work with clinicians, managers or users to establish National Application requirements and enhancements, across many of the organisations, to produce business outlines for system development*Have the ability to train, mentor and professionally supervise junior analyst staff*Attend various steering and user groups and when required to both present and interpret complex business and clinical issues.The ideal candidate will have the following qualities:*Ability to learn and support new systems and applications.*Good analytical ability in troubleshooting and problem solving in a technical support environment.*Good knowledge in ITIL service Delivery and Service Support*Ability to establish good working relationships with people at all levelsThis is a fantastic opportunity to join the Diagnostic Applications team as it embarks on a programme of strategic initiatives to improve radiology services and patient care across Wales.There may be a requirement to join an on-call rota covering a 24/7 service, once adequate training has been completed. The ability to speak Welsh is desirable for this post.Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations. Required skills
Keyskills :
Business Analyst Healthcare Public Sect 2nd Line suppt IT Systems