Senior Pensions Administrator

Job Description

Working as part of a team to administer SSAS or SIPP schemes on a portfolio or functional basis as required by the business. This will involve either cradle to grave administration of schemes or specialisation in one or more functions, including but notlimited to: new business, property and investment transactions, bank reconciliations, reporting functions, processing retirements, deaths, divorces and transfers.As a senior member of the team you will also be responsible for quality checking and auditing of work, assistance in complaints/incidents analysis and resolution, as well as involvement in projects and technical queries. You will also be required to mentorless experienced colleagues as well as provide support to the team manager/deputy and the wider business.Duties Deliver appropriate solutions to clients, which are relevant/cost effective whilst meeting regulatory and corporate standards. Ensure output to all customers, both your own and that which you are checking for peers, is of a high quality and technically correct at all times; meeting regulatory and corporate standards. Ensure that all reporting requirements are met in relation to regulatory deadlines. Follow, maintain and improve documented processes, and assist with the establishment of new ones. Meet the performance service standards set by the business, currently:Target - 98% of risk items completed inside SLA (minimum 95%).Target - 95% of standard items completed inside SLA (minimum 90%). Support the business in the analysis and resolution of complaint and incidents. Debt control management requiring the pro-active recovery of unpaid debts, reporting any issues to management as appropriate. Manage pension scheme liquidity in relation to pension payments and financial transactions. Maintain work control systems, manual and electronic files and ensure scheme database(s) are accurate and up to date at all times. Where appropriate, act as a point of contact for a designated portfolio of clients/advisers for all work requests, providing administrative/technical assistance including liaising with team managers and the technical team. Demonstrate competence in regulatory and technical aspects of SSAS or SIPP with working knowledge of associated pensions and other regulations and legislation, whilst keeping up to date with all industry developments. Act as a point of referral and support for the team(s). Act as buddy/mentor to at least one other technician to ensure business needs are met at all times. Coach/train staff to a level that enables them to deal with more challenging issues. Support line management in the running of the team(s). Provide input/take an active part in any projects or initiatives undertaken by the business. Identify and submit continuous improvement ideas to help improve the business. Ensure that customers are treated fairly whilst best representing the interests of the business. Adhere to company DPA policies regarding storage of information. Adhere to Health and Safety rules and general office tidiness guidelines. Ensure that all mandatory Workwise regulatory training modules are completed in accordance with business requirements.Essential: Excellent administration experience in SSAS or SIPP, dealing with all investment, benefits, documentation and funding issues. Excellent literacy and numerical skills. Ability to work on own initiative and support others in a team where necessary. Good analytical skills and attention to detail. Good understanding of pensions market and wider financial services industry. Good IT skills. Minimum Grade C or 4 GCSE Mathematics and English or equivalent.