Sales Support Adminstrator

Overall Objective:

Tracking and monitoring of orders and inventory stocks to achieve on time customer deliveries
Completion of customer order books on weekly basis
Monitoring of inbound/outbound deliveries to meet customers requirements
Preparation of material certifications and COC’s to satisfy customer requirements
Maintaining of accurate production records
Supporting the delivery of cross functional tasks and data entry initiatives
Process orders received by completing paperwork and passing to contract review/production.
Provision of sales support from establishing and executing customer requirements and changes.
Prepare and send quotations back to the customer.
Checking gross margins are in line with acceptable levels with line Manager.
Refer any enquiries outside own levels of approval to the Internal Sales Team.
Maintaining good relationships and communication with the customer to ensure they are updated throughout the order process.
Being proactive in your approach to complicated or urgent orders.
General administration duties as required. (i.e., Answering phone calls)

Key Performace Indicators / Dimension of Function:

Excellent communication skills (both verbal and written)
Ability to work efficiently to deadlines.
Provide our customers with a superior service in every respect, from making first contact and understanding their needs to providing quotations and information quickly.
Good level of maths skills - e.g. percentages / margins
Good telephone manner
Good attention to detail

Core Action / Area of Responsibility:

Order acceptance, processing and acknowledging.
Requirements capture and execution.
Contract review process
Order execution process aligned with manufacturing and agreed lead times.
Establish and maintain new/existing customer accounts and agreements within the ERP system.
Maintain applicable customer portals and information systems.
Capture and communication of customer change requests (products, services, and drawings).
Maintaining professional and technical knowledge of applicable portfolios and services.

Keyskills :
Communication SkillsCustomer RequirementsMathsQuotationsSales

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