Sales Executive

Job Description

COMPANY OVERVIEWOur client is one ofthe UK’s largest business supplies and servicescompany to both the public and private sectors. Theyprovide facilities & PPE, technology, furniture, printedgoods, managed print services and office stationery, workwear and managed services.Theypartner with companies both large and small, tailoringour approach to suit eachworkplace. Their customers trustus to deliver genuine business benefits that have a positiveimpact on our environment and communities.Their closeconsultative approach, combinedwith an industry-leadinglogistical capability, enables us to reduce costs,minimisewaste and offer an excellent customerexperience.They aim at alltimes to be the partner that:BusinessLeaderstrust, that Buyersrecommend and that Employeesvalue.ROLE SPECIFICATIONRole Objective:We are seeking a proactive and talented Telesales Executive to join our dynamic Telesales team in Cardiff. Your role will be vital in driving the growth of our organization, leveraging our extensive range of products and services. Your primary responsibilitywill be identifying, cultivating, and managing new business opportunities, alongside managing and growing existing accounts.Role Responsibilities:

1. New Business Development: Identify and pursue new sales opportunities by cold calling on the phone, networking withing your customer base, and utilising social media platforms. Your goal is to identify prospective customers that fit the parameters set outby the Company, understand their needs, and articulate how our products and services can address their challenges, leading to long-term partnerships.

1. Account Management: Develop and nurture relationships with existing clients. This includes anticipating future needs, suggesting solutions, and building relationships of trust. Moreover, you will be responsible for cross-selling and up-selling our extensiverange of products and services, thereby driving the organic growth of your accounts.

1. Activity and productivity: You will be required to engage with your prospective clients and existing customers on a regular basis (minimum monthly) to ensure continuous stream of new client acquisitions, high retention rates within customer portfolio andprofitable growth of existing accounts.

1. Effective Communication: You will be required to communicate with customers through various channels, such as phone, email, and live chat, with clarity, courtesy, and professionalism. You will be tasked with asking relevant questions and gathering informationabout customer requirements, identifying their needs and proposing solutions based on Company’s product and service offering.

1. Internal Networking and Collaboration: Establish strong internal relationships with key stakeholders, including customer services, marketing, and product specialist teams, to provide comprehensive support to customers and share valuable feedback. Escalatecritical issues to appropriate internal teams and follow through to ensure timely resolution.

1. Product Knowledge: Your role requires you to become a product expert in our line of products and services. With an in-depth understanding of the features, benefits, and potential applications of our products and services, you will be able to provide accurateand compelling information to existing and potential clients, as well as solve any issues or concerns they may have.

1. Negotiation: Utilising your strong negotiation skills, you will work on pricing agreements, clearly communicating Company’s terms of sale. Your role will be pivotal in closing deals, ensuring client satisfaction, and maximising our profitability.

1. Record Keeping: Using Company’s CRM system, you will keep accurate record of all interactions with customers and prospective clients, updating customer contact information and making note of all business growth opportunities and their progress from engagementto close. You will use this data to forecast future sales and identify growth opportunities.

PERSON SPECIFICATIONEssentialo Professional and confident communication skills.o Minimum 1 years’ experience in sales or a customer service role.o Motivated and organised with a drive to achieve and exceed daily/weekly/monthly targets.o Excellent negotiation skills.o Ability to learn about products and services and discuss them with customers.o Excellent time management skills and ability to work to set standards and tight deadlines.o Competency in using standard Microsoft packages.o Ability to work calmly within a busy sales environment and able to handle rejection.o Ability to work effectively with customers and colleagues at all levels.Desirableo Prior experience in our industry.o Proven track record of exceeding sales targets.o Previous experience of working with customer record management systems (CRM)