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Sales / Customer Support Administrator

Focus Resourcing
Job LocationCardiff
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Due to continued growth in 2021, our highly successful and established client in Cardiff is seeking an experienced Sales / Customer Support Administrator to join their friendly and busy team on a 1-year fixed term contract initially. There is a strong likelihood that following this initial period, a permanent role will be created.Our client is a leader in their sector, and their products and services are sold globally. In this key role, you will be responsible for the sales administration and customer support at their Head Office on the outskirts of Cardiff.The company are very successful and growing rapidly, so there is a lot of scope to develop a rewarding career with them. Salary is 20k, plus a generous company bonus, and excellent benefits.Due to location, candidates will ideally have access to their own transport.Key Responsibilities: Sales Support:

  • Handling of sales enquiries through e-mail, website, live chat, telephone and other all media and liaising directly with customers.
  • Logging of enquiries and conversion to leads on the Salesforce CRM system.
  • Generating formal quotations on Salesforce in response to sales enquiries and formal RFQs.
  • Processing of customer orders for products from point of enquiry to sales order acceptance.
  • Liaising with customers with regards to order queries, delivery updates, stock enquiries and any other customer-related queries concerning sales orders and/or quotations.
  • Co-ordinate sales follow ups with quoted prospects and ensure regular communication with customers and prospects is maintained both before, during and after the sales process.
Customer Support:
  • Responding to general sales and basic technical enquiries.
  • Collating customer feedback as required and reporting back to SMM to enable customer feedback monitoring in accordance with the company Quality Policy.
  • Arranging for provision of product samples as and when required by relevant prospects and customers, in accordance with guidance and requests from SMM.
  • Provision of relevant marketing literature, safety data sheets, technical guidance documents and any other associated materials required by existing prospects and customers.
  • Co-ordinating communications between SMM and the Sales Support Team as and when required, to better enable teamwork and customer communications within the Sales & Marketing Team.
Skills, Experience & Qualification:
  • Educated to A-Level or equivalent.
  • Strong experience in a customer service-related role.
  • Experience in administrative support.
  • Knowledge of Salesforce would be highly desirable.
  • Strong verbal & written communications skills.
  • Ability to work as part of a team.
  • Attention to detail and accuracy.
  • Excellent IT skills.
Our client offers an excellent working environment, a diverse and inclusive culture, and the chance to forge a successful career. Hours of work will be 9am to 5:30pm Monday-Friday.

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