Sales and Experience Expert

Job Description

About Enjoy:Enjoy unlocks Commerce at Home through our Mobile Retail Stores.We serve the worlds leading communications and technology companies to change the way millions of people around the world purchase and experience their products and subscription services offering the best of the retail store at our customers convenience.In the UK we have partnered with EE and BT to support bringing the best of the store to 80% of the UK.About The Role:Our Sales & Experience Experts are the heart of Enjoy. As an Expert, youll deliver personalised sales and experiences to your customers, including a focus on troubleshooting.We are looking for people who are passionate about customer experience and want to grow with us. This is an opportunity to help lead your very own mobile store within a new channel in retail.If you have broad problem solving skills, are an outstanding communicator with a proactive attitude and ultimately get a real buzz from going the extra mile for customers, this is the role for you!Duties & Responsibilities:

• Aim to exceed customer expectations and your sales objectives by bringing the best of the mobile store to every visit. Youll offer highly personalised products and services, meeting the needs and wants of a customer that you determine through thoughtfuldiscussions and observations in every visit
• Act with integrity in all that you do ensuring you sell solutions in a compliant way, caring for confidentiality of customer data and adhering to the governing policy for sales
• Communicate with customers by phone and in person to establish clear goals and expectations for each experience prior to and during every visit
• Manage your time during and between customer visits efficiently, ensuring you arrive on time and allow enough time to elevate each and every customer experience
• Develop deep, supportive connections with your fellow teammates in your market and nationally
• Develop, maintain and share strong, up-to-date knowledge of our partners products, services, accessories, and pricing plans
• Work with your leader to ensure you continuously meet or exceed your personal, team and company goals
• Drive a company vehicle in a safe and responsible manner while working and traveling in all types of weather
• Actively participate in daily team meetings in your market
• Identify successes, opportunities, and obstacles and provide feedback on a regular basis toyour Line Manager
• Remain composed with exposure to moderate noise level, dogs or other animals,construction areas, or the public in generalAbout You:
• Proven ability to evaluate the needs and wants of each customer, in order to identify appropriate complimentary and revenue-driving sales every time.
• Able to confidently handle objections by understanding and clearly communicating the benefits of products and services you are offering, while listening to, understanding and respecting the objections of the customer
• Youre obsessed with providing 5 star experiences
• Able to establish close rapport and cultivate positive relationships with others easily
• Have the ability to confidently propose appropriate products and services to customers andtalk through the benefit proposition with them effectively
• Able to tenaciously complete transactions with customers where they are revenue-drivingsales and offer appropriate benefit to the customer
• You thrive in a fast-paced work environment that has you constantly on the go
• Confident in using a variety of communication channels that connect you to the wider Expert community and business
• You remain calm while working well under pressure
• Respects, celebrates and actively promotes inclusion and diversity in the workplace
• Communicates messages and ideas concisely and effectively withprofessionalism
• Motivated by meeting targets and operational KPIs that mean we meet our commitments to our Partners

Requirements:

• Previous work experience in sales, retail supervisory or premium brand retail store sales associate roles often allow a faster, successful ramp to competency in the Expert role with Enjoy. Experience in roles offering high levels of bespoke service withupselling and cross-selling opportunity are highly desirable
• Ability to travel for onboarding and training (essential)
• Ability to work 10-hour shifts, possible overtime, evenings, weekends, and some holidays(essential)
• Valid UK manual drivers license and satisfactory driving record with no more than 3 pointson your license (essential)
• Be comfortable with driving for long periods of time (essential)
• Able to safely lift up to 50lbs (23kg) and stand for long durations (essential)
• Agree to a DVLA & DBS background check (essential)
• About The Team:We are a highly engaged, passionate and performance-focussed team, committed to developing an operating model that supports rapid growth. We are building a great company and a great place to

Keyskills :
Customer SatisfactionRetailTechnologySALES