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Job Location | Cardiff |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything thats important to them. To better understand our customers and meet their needs, weve brought our protection,retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, were a fast-growing divisionwith big, customer-centred ambitions. Job Description Closing date for applications: 04.04.2024 Recruiter: We are currently recruiting for a Root Cause Analyst to join our Workplace Pensions area on a permanent basis. You will be expected to reduce complaints, losses and failure demand and improve customer outcomes and experience through effective and thorough root cause analysis and reporting. In addition to this you will prioritise, recommend and track solutions alongwith the Workplace Pension Management Teams to reduce systemic and reoccurring issues, taking into account costs, benefits and risks, also demonstrating the effectiveness of remedial activity. What youll be doing: