Retail Manager - Cardiff Based

Job Description

This is an exciting opportunity for an experienced Retail Manager to join a fast expanding tile showroom, where you will combine your knowledge, passion and experience to help customers to transform their homes with beautiful tiles.As an experienced Retail Manager, you will be a brand advocate with excellent communication skills, written and spoken and able to demonstrate experience of recruiting, supervising, motivating, training, and developing a new retail team, whilst ensuringHR procedures are followed (appraisals, performance management etc.).You will monitor the day-to-day running of the showroom, whilst generating sales through retail and trade customers, whilst concentrating on reaching sales targets and increasing profits.Previous experience of managing costs and overheads, monthly sales margins and targets and all factors affecting the profitable performance of the showroom with an understanding of a P&L.Candidate

• Candidates will have a good level of education, be highly numerate with excellent communication skills and IT skills

• Able to demonstrate experience of managing, motivating, training, and developing a team.
• Possess excellent communication and customer service facing skills.

• Key holder, responsibility for opening and closing the showroom.

• Strong problem solver with a friendly approach

• Previous experience of managing costs and overheads, monthly sales margins and targets and all factors affecting the profitable performance of the showroom with an understanding of a P&L.

Basic salary £30,000 to £35,000 with an uncapped bonus paid monthly bi-annually plus a store performance award, paid twice yearly. Benefits package - 31 days holidays (increasing with service), pension, discount on products, personal development and training, and career progression.Candidates must be able to work some weekends as part of a rota, 5 days over a 7-day period and hold a full driving licence.Duties

• Manage and motivate the staff according to company policies and employment laws.
• Ensure relevant HR procedures are followed (appraisals, performance management etc.).
• Train and develop new and existing staff members.
• Efficiently and within company timescales store paperwork/record data.
• Manage cash, payment systems and banking in accordance with Company procedures and policies.
• Monitor day to day procedures of the showroom.
• Attend meetings and contribute to Company strategy and policy making as required.
• Delegate tasks as appropriate and deal with customer complaints.
• Increase new sales through trade enterprises.
• Process sales and orders.
• Plan and implement POS, showroom merchandising, layout, and customer flow to maximise sales, customer satisfaction, appearance, image, and ergonomics for customers.
• Build and develop showroom displays.
• Manage and improve staffs selling and customer service interaction with consumers to optimise and sustain sales performance, profitability, and customer satisfaction.
• Manage security and health and safety pertaining to staff and customer awareness.
• Ensure excellent standards of housekeeping are maintained together with the condition of all equipment, fixtures, and fittings within the shop.
• Ensure competent and timely stocktaking/stock management is undertaken.
• Recruit new staff members in conjunction with the HR department.
• Continually learn about new products and ranges and train staff.
• Manage and maintain effectiveness of IT and other essential in-showroom systems.
• Ensure compliance with all health and safety.