Prif Ymchwilydd Cwynion - Lead Complaints Investigator

Job Description

Prif Ymchwilydd CwynionCaerdydd neu Lanelwy (gyda gwaith hybrid)Y cwmniYn Gofal Cymdeithasol Cymru, rydym yn darparu arweinyddiaeth genedlaethol ac arbenigedd mewn gofal cymdeithasol a blynyddoedd cynnar yng Nghymru.Ein gweledigaeth yw gwneud gwahaniaeth cadarnhaol i ofal a chymorth i blant, oedolion au teuluoedd au gofalwyr.I wneud hyn, rydym yn arwain ar ddatblygu a rheoleiddior gweithlu gofal cymdeithasol, gwella gwasanaethau, data ac ymchwil i wella gofal.Rydym nawr yn chwilio am Archwiliwr Cwynion Arweiniol i ymuno n tm ymroddedig ar sail barhaol, amser llawn.Sylwch, yn fewnol gelwir y rl hon yn Arweinydd Addasrwydd i Ymarfer.Y Manteision- Cyflog o £41,122 - £46,194 y flwyddyn- 28 diwrnod o wyliau a Gwyliau Banc ar y 3 diwrnod braint uchaf (yn cynyddu gyda hyd gwasanaeth)- Diwrnodau ychwanegol i ffwrdd rhwng y Nadolig ar Flwyddyn Newydd- Cynllun pensiwn llywodraeth leol- Polisi gwaith hyblyg- Gweithio hybrid- Polisi absenoldeb teuluolY RlFel Prif Ymchwilydd Cwynion, byddwch yn goruchwylio, ac yn cynnal, ymchwiliadau trylwyr i honiadau ffurfiol a chwynion a wneir yn erbyn gweithwyr gofal cymdeithasol cofrestredig.Yn y rl allweddol hon, byddwch yn rheoli ac yn datblygu swyddogion ymchwilio a staff cymorth wrth gynnal llwyth achosion llai o achosion addasrwydd i ymarfer.Byddwch yn asesu cyfeiriadau a wneir i ni, gan eu dyrannu i staff perthnasol, gan gynnwys cwynion a dderbynnir gan aelodau or cyhoedd.Yn ogystal, byddwch yn:- Darparu arweiniad i unrhyw barti syn gwneud atgyfeiriad addasrwydd i ymarfer- Cyfweld a rheoli tystion a chynhyrchu datganiadau tyst cywir- Mynychu gwrandawiadau a chyfarwyddo ein cyfreithiwr cyflwyno- Rheolir gyllideb syn ymwneudswyddogion addasrwydd i ymarfer a staff cymorth- Goruchwylio datblygiad y system rheoli achosion ar gyfer y tmAmdanat tiI ymunoni fel Prif Ymchwilydd Cwynion, bydd angen:- Profiad sylweddol o weithio yn y sector, NEU gwybodaeth dda o waith rheoleiddio, NEU gymhwyster gwaith cymdeithasol, gofal cymdeithasol neu adnoddau dynol cydnabyddedig gyda thystiolaeth o ddatblygiad proffesiynol parhaus, NEU ddealltwriaeth o fframweithiaucyfreithiol syn berthnasol i waith Gofal Cymdeithasol Cymru- Profiad o reoli staff- Profiad o ymdringwybodaeth a sefyllfaoedd hynod sensitif mewn modd cyfrinachol a phroffesiynol- Profiad o ddefnyddio system rheoli achosionByddai gwybodaeth am y Sector Gofal Cymdeithasol yng Nghymru, neu wybodaeth am y system farnwrol, o fudd ich cais, yn ogystalgwybodaeth am y Sector Cyhoeddus.Y dyddiad cau ar gyfer ceisiadau yw 3 Gorffennaf 2022.Felly, os ydych chin chwilio am gyfle amrywiol fel Prif Ymchwilydd Cwynion, gwnewch gais trwyr botwm a ddangosir. Maer swydd wag hon yn cael ei hysbysebu gan Webrecruit. Maer gwasanaethau a hysbysebir gan Webrecruit yn rhai Asiantaeth Gyflogaeth.Lead Complaints InvestigatorCardiff or St Asaph (with hybrid working)The Company At Social Care Wales, we provide national leadership and expertise in social care and early years in Wales.Our vision is to make a positive difference to care and support for children, adults and their families and carers.To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.We are now looking for a Lead Complaints Investigator to join our dedicated team on a permanent, full-time basis.Please note, internally this role is known as Fitness to Practise Lead.The Benefits - Salary of £41,122 - £46,194 per annum- 28 days holiday plus Bank Holidays on top 3 privilege days (increasing with length of service)- Extra days off between Christmas and New Year- Local government pension scheme- Flexi work policy- Hybrid working- Family leave policyThe Role As a Lead Complaints Investigator, you will oversee, and undertake, thorough investigations into formal allegations and complaints made against registered social care workers.In this key role, you will manage and develop investigation officers and support staff whilst maintaining a reduced caseload of fitness to practise cases.You will assess referrals made to us, allocating them to relevant staff, including complaints received from members of the public. Additionally, you will:- Provide guidance to any party making a fitness to practise referral- Interview and manage witnesses and produce accurate witness statements- Attend hearings and instruct our presenting solicitor- Manage the budget relating to fitness to practise officers and support staff- Oversee the development of the case management system for the teamAbout YouTo join us as a Lead Complaints Investigator, you will need:- Significant experience of working in the sector, OR a good knowledge of regulatory work, OR a recognised social work, social care or human resources qualification with evidence of continuing professional development, OR an understanding of legal frameworks relevant to the work of Social Care Wales - Experience of managing staff- Experience of dealing with highly sensitive information and situations in a confidential and professional manner- Experience of using a case management systemKnowledge of the Social Care Sector in Wales, or knowledge of the judicial system, would be beneficial to your application, as would knowledge of the Public Sector.The closing date for applications is the 3rd July 2022.So, if youre seeking a varied opportunity as a Lead Complaints Investigator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.