Payroll Subject Matter Expert

Job Description

Our customers are at the heart of everything we do within LGRS and the Customer Payroll team is no exception. We process retirementpayments to our customers, ensuring that all payments and deductions are paid accurately and on time. We have many payrollprocesses to ensure this, so we protect our customers from unnecessary hardship either due to incorrect or late payments, or inaccurate reporting that could affect customers in other ways. We take every opportunity to delight the customer and ensuring theright outcomes is achieved, aligning to CS quality standards, regulatory requirements and L&Gs treating customers fairly policies. You will provide payroll technical support to the customer payroll team, the wider CS teams, their customers and intermediariesto ensure that our customers are paid accurately and on time, including project support.What you will be doing:

• Support the payroll leadership team in adapting/developing the existing payment process/systems to accommodate ongoing changes/new requirements, specifying the business change requirements to the relevant systems and liaising with project teams and vendorsas appropriate
• Support the Payroll Systems manager and Operations Manager in user testing and monitoring the implementation of changes to the payment systems, briefing those changes to the payroll team, In Payment teams, and other business areas to ensure accuracy, thecontinuation of payments and customer service
• Provide expert technical support to internal customers, assisting with/recommending solutions to complex payment problems, including leading hyper care for complex edge cases that need special attention as they are worked through the systems
• Support colleagues through the sharing of knowledge by delivering training on processes to help maintain excellent customer service and quality standards within the department
• Undertake transaction monitoring to protect both the Legal & General and our customers from any financial loss
• Authorise money out sign off and act as support/delegate for access and authorisation limit requests as appropriate
• Undertake appropriate project work as required
• Process Improvement - identify areas of improvement and working within LGR processes and Agile framework to take action to continually enhance the customer journey.

What we are looking for:

• Business Awareness
• Payroll and Pensions Industry Awareness
• Legal & General pension products serviced by the function, payroll processes, software & change management
• Payroll Regulatory/Risk
• Processing payroll
• Payroll reconciliations, exceptions and variance analysis and resolution
• Experience in a similar environment working on pension payrolls (10,000+ volume) and reconciliations of payrolls on a B2c and B2b basis
• Analysis and interpretation of financial and technical payroll data for reconciliation and query resolution
• InitiativeTrouble shooting and issue resolution
• Communication at all levels
• Problem solving and decision making
• Planning/Organisation of payroll duties
• Keeping velocity in a changing environment
• Strong team player
• Excel
• Effective communication at all levels and leading by example, role modelling