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Operations Technician

TSR Legal Recruitment
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job Title: Operations TechnicianLocation: Mainland EuropeSalary: Up to £23,000 (DOE)12 month fixed term contract TSR is currently working with a client who are looking for Operations Technician You will be responsible for the deployment and support of network and audio-visual systems at live training events in the EMEA region, as well as supporting the live onlinestreaming platforms utilised during these events.Main responsibilities and accountabilities:

  • Serving as on-site and/or remote technical POC for live training events predominantly within the EMEA region.
  • Acting as technical liaison between event and venue IT staff.
  • Assisting in venue AV and network equipment set up in-person events.
  • Troubleshooting venue network and/or internet issues that arise during events.
  • Providing initial operational and security incident response at events, escalating as needed.
  • Collaborating with the Service Desk, Labs & Cyber Ranges, and Security teams in support of student-facing IT needs.
  • Providing assistance to course Instructors, Moderators, Teaching Assistants (TAs), and Virtual Teaching Assistants (VTAs) on all technical aspects of their classes (e.g. venue network, streaming platform, lab performance, localized connection issues,instructor AV problems, etc.)
  • Escalating issues that cannot be resolved within the first response Slack group to the Escalation Slack group and seeing the resolution of issues through to resolution.
  • Assisting in populating and auditing the Task Log each week.
  • Logging any technical issues encountered throughout your shifts in the event issues log.
  • Auditing recordings and verifying that the course recording tracker is being updated.
  • Ensuring all VMs that are needed for class are functioning correctly and active.
  • Providing Service Desk triage and response for requests originating from the region.
  • Contributing to continuous improvement initiatives to improve events and courses from a technical perspective.
  • Contributing to Event Quality meetings if necessary.
PERSON SPECIFICATION
  • 1-3 years of hands-on experience installing and configuring computer networking equipment.
  • Ability to work independently and well under pressure.
  • Excellent interpersonal and presentation skills.
  • Experience in the Cyber Security sector.
  • Comfortable working in a fast pace environment with high expectations for uptime/connectivity. Knowledge, Qualifications and Training
  • A degree in a technology-focused discipline (e.g. Information Technology, Computer Networking, etc.) or an equivalent combination of education and experience.
  • A commitment to continuous learning and professional development.
For further details regarding this rare opportunity, please contact Rachel Phillips at TSR Legal for immediate consideration.

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