Operational Support Admin

Job Description

Operational Support (Admin)Location: Cardiff with hybrid working offered after trainingSalary: starting from £20,000 per annumContract: PermanentThis is a fantastic opportunity to join our Operational Support Team in Cardiff, providing efficient administrative operational assistance that enables our personal injury teams to deliver a high level of client services.NewLaw is home to exceptionally talented people. Our philosophy is to put our clients at the heart of everything we do. Established in 2004, we have helped over 130,000 clients, recovered over £500m in compensation and more importantly, helped thousandsof people get back on their feet with rehabilitation support, welfare assistance and financial planning.Working closely with colleagues in our personal injury teams, you will help ensure we deliver on our promise to every client to provide an excellent standard of client care.This is an excellent opportunity for an experienced Administrator seeking their next step to progress their career into a Legal environment. Here at NewLaw we take pride in our culture of encourage and rewarding professional development - as your knowledgeand skills development, there a numerous opportunities and career pathways open for you.What does a day in the life of an Operational Support look like

• Opening new files, including carrying out conflict checks
• Printing and photocopying
• Copying Discs and Scanning documents
• File closures
• Archiving, including retrieving files and boxes from storage.
• Collation and preparation of files for referrer partner audits
• Preparation of files for costing
• Dealing with incoming and outgoing post
• Processing unreferenced incoming emails in accordance with company processes
• Answering and making telephone calls to Clients / Insurers for information
• Booking couriers
• Arranging meetings (internal & external)
• Managing office and car parking bookings.
• Checking disbursements on settlement of claims to prepare for cost draftspeople
• Paying of invoices by cheque and BACS requests
• Collating data and formatting the same for use in the business.
• Running and circulating internal reports
• General administrative tasks

About you

• You have previous experience of working within an office environment.
• Educated to GCSE level C in Maths and English or equivalent.
• Personal injury and/or clinical negligence experience/understanding would be highly advantageous but isnt essential.
• Great communicator, both verbal and in writing
• You are an experienced user of mainstream office IT (in particular MS Word and Excel) and ideally have a working knowledge of case management or CRM systems.
• Team player with a track record of building strong, effective working relationships with internal and external stakeholders in the business.
• Ability to work in high confidentiality to tight deadlines and multi-task in order to meet targets

In return, as Operational Support, you can expect:

• Salary starting from £20,000, dependant on experience.
• Annual leave - 23 days + plus bank/public holidays, increasing annually to 27 days per annum
• Financial benefits and incentives- a workplace pension, save-as-you-earn scheme, free life assurance, an employee referral scheme (of up to £1000), an employee vehicle-leasing scheme and a range of national and local retailer discounts.
• Wellbeing services- including eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with a dedicated, industry-specific wellbeing support contact.
• Professional Development and ongoing training from our inhouse Learning and Development team.

Take the next stepIf you would like to join our amazing team in Cardiff as an Operational Support, we encourage you to find out moreApply today!