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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | 20.00 - 25.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Location - Cardiff / remote (hybrid working)Duration - 6 monthsRate - £25ph (inside ir35)This role is critical to my clients business with service desk being one of the most common customer interactions. They have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resultingin technical resolution of issues at the first point of contact. Responsibilities:*Highly professional customer service interactions *Create and maintain knowledge management*Close the loop with escalations and complaints*Complete up to 2nd line diagnostics including but not exclusive to router diagnostics*Provide SME function for customers and customer solutions *Perform technical diagnostics and resolve incidents at first point of contact where possible*Train members of the team on new products/services*Lead role on products/services, providing high level of technical expertise to customers both internal/external*Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line ManagerSkills / experience:*Excellent communication skills - Mandatory *Excellent customer service experience - Mandatory*Evidenced technical ability ideally Cisco CCENT level or equivalent - Mandatory*Proficient IT Literacy *Managing complex technical customer issues - Mandatory*Experience of service *Good Knowledge of IT technologies - Mandatory *Experience of service management IT tools - Mandatory *ITIL4 Foundation - Preferred *Capability to achieve Cisco CCENT level accreditation or equivalent Please submit a copy of your CV for more details on this vacancy.Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.