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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | 20,000 - 26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Our client in the centre of Cardiff have an exciting opportunity for a Motor Claims Handler to join their growing team.The PositionYou will deliver planned performance and service standards to ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.The scope includes responsibility for delivering:Customer communications via live chat, phone and email.Handling accidental damage, fire, theft & vandalism claims from report to settlement.Dealing with all aspects of third party damage claims including those involving credit hire and bodily injury.Actively seeking subrogated recoveries and negotiate liability as the loss circumstances dictate.Identifying potential fraud using knowledge of fraud indicators, SIRA or other available tools and acting in accordance with company stated guidelines to deal with such claims.Complaint handlingCentral to your role will be pro-actively identifying and supporting implementation of improvements to the customer experience and operational efficiency of the team, department and the wider business through local and inter-departmental initiatives. Additionally,you should be able to successfully intervene on new third-party claims to control costs.Your ExperienceYou will:Have a minimum of 1-2 years experience in working in a motor claims environmentBe innately customer service focused and understand how to provide excellent customer service.Be able to interpret data to identify trends to inform action.Understand the regulatory environment in which we work.