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Job Location | Cardiff |
Education | Not Mentioned |
Salary | £17,513 - £18,028 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Company description Role: Motability Team AdvisorLocation: Cardiff - Flexible working available blend of office and home working (subject to having an appropriate work space)Salary: Starting salary of £17,513 increasing to £18,028 after achieving competency plus flexibility allowanceShifts: Shifts fall between 8am-6pm Monday - Friday on a three week rolling rosterFull Time PermanentWe are incredibly proud to be the UK’s number one motoring organisation and work hard to ensure all our customers have a great experience. Our ability to continuously deliver high class customer service means hundreds of thousands of customers elect to stay with us year on year.Do you get a buzz from helping customers and solving problems in a fast paced, fun and challenging environment If so, then a Motability Team Advisor role could be for you. This is the job The Motability Team undertake the rewarding task of helping all of our Motability Pupils learn to drive. Motability is a charity that BSM and the AA, have partnered with as part of their mission to help people from all back grounds gain more independence by learning to drive.Taking extra time to listen to our Motability Pupils and serving them as individuals in vital to their success and as part of our Motability team, you will demonstrate a great deal of care, understanding and passion for delivering exceptional service to all!The Team also work closely with existing Driving Instructors to ensure the tuition provided meets the needs of each customer. The team provides customer support to pupils via inbound and outbound calls and emails, they answer all queries, provide proactive ongoing support and take ownership of any customers request.The primary goal of the Motability Team Advisor role, is to go above and beyond to support the customers whom need us the most. If you love all things customer service, have a passion for putting things right for your customers, and generally providing exceptional service, we want to hear from you! What will I be doing Key responsibilities include, but are not limited to: