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Means Caseworker

Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Means Caseworker x 2Salary:£21,775 per annumLocation: Cardiff, CF10 1EPJob Type: PermanentFull Time, Part Time, Flexible WorkingThe Legal Aid AgencyOur client is an executive agency of the Ministry of Justice (MoJ). They provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.The companys people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, they feel proud to have some of the best staff survey results in the Civil Service.Organisational Context - Case ManagementThe Case Management department is the delivery function of the LAA and their staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of thework they do, they must ensure that they fund appropriate cases whilst protecting public money.Job SummaryAs a member of their Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can:-

  • Process applications for legal aid or
  • Process claims for costs or
  • Undertake activities related to the collection of payments
Key Responsibilities:
  • Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
  • Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
  • Working to required productivity and quality targets in a variety of work streams.
  • Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
  • Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
  • Provide ongoing support, guidance and mentoring as required to colleagues.
Essential Knowledge, Experience and skills Effective analytical and numerical skills. Ability to work with minimal supervision and as part of a team. Good communication skills Ability to interpret and apply guidance and regulations and use it to make accurate decisions IT Literate - a good knowledge of Microsoft office and digital technologyPerson Specification Enjoys working in a fast changing environment Enjoys working independently and as part of a teamTo ApplyIf you feel you are a suitable candidate and would like to work for this reputable organisation, then please click apply to be redirected to an external website where you will find a full Job Description, Person Specification and further information on howto complete your application.

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