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Managed Service Manager

CPS Group
Job LocationCardiff
EducationNot Mentioned
Salary45,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Managed Service ManagerCardiff£up to 50,000 + shares + bonus + other benefitsMy client is an exciting and rapidly growing customer operations business based in the heart of South Wales. They are currently on the lookout for a talented Managed Service Manager to lead the delivery of their growing Managed Service team. They are lookingfor an experienced Leader/Manager who has a proven track record of being outstanding, someone who loves to grow personally, and with the team, to strive for excellence and exceptional customer success.Your Responsibilities include:

  • Responsible for hiring, developing and retaining a team of highly skilled consultants as well as introducing new team members.
  • Manage and help define our Managed Service offering to enhance overall value provided to clients.
  • Achieve performance targets set by the business - measure effectiveness of our Managed Services, determine ways to improve outcomes and create efficiencies across the department.
  • Establish clear, measurable goals and objectives to determine individual and team results (i.e., operational metrics, results against agreed deliverables, P&L).
  • Optimise the process and workflow within the department and provide clarity of roles and responsibilities as we scale.
  • Anticipate organisations needs and requirements in building scalable managed services practice, including needed skill sets and tools to support sales activities and delivery.
  • Assist with customer onboarding ensure all parties are ready to execute against our methodology and best practice.
  • Oversee all development activities from a governance perspective to ensure best practices are applied and that accurate artefacts (e.g. service performance packs, time/expense etc.) are captured at agreed times.
  • Participate in delivery of customer projects when required.
Preferred Qualifications & Experience* ITIL Foundation / Intermediate / Expert certified* Software development exposure* ITSM product & process exposure / background* ServiceNow product knowledge/awareness/background* Managing P&L, Professional Services departments (margin, utilisation, resourcing etc.)* Pre-sales & Sales exposure/experience* Knowledge or experience of Agile or SCRUM* Experience of working in Public Sector organisations* DBS certificate essential, SC clearance preferredWe are seeking a motivated individual who will relish the challenge this position offers.For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on or By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or writtenpermission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

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