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Major Incident Specialist

IntaPeople
Job LocationCardiff
EducationNot Mentioned
Salary28,000 - 31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a Support Analyst with experience in incident management looking for a role focusing on Major Incidents Were helping our Cardiff based client scale up a team of 5; the role involves incident management across a range of systems; mainly P1 and P2.If you have experience in P3, P4 or P5, we welcome your application!About the Company:

  • They have a structured roadmap in terms of progression, including heading up the incident/problem management team, alert & monitoring and service management.
  • They follow the ITIL framework and offer certifications to the team.
  • The extensive benefits package includes equity, private dental and discounts (to name a few!)
About you:
  • Youll deal well under pressure with a pragmatic approach to problem solving.
  • Communication skills will be a key strength as liaising with stakeholders is a key part of the role.
  • Whether youre a Support Analyst with incident management experience or an analyst supporting the team with Major Incidents, we want to hear from you.
About the role/tech:
  • Managing incoming major incidents, analysing them to understand their impact and priority.
  • Coordinating fault resolution with technical teams, minimising system downtime.
  • Communicating regular major incident updates to stakeholders.
  • Facilitating and coordinating technical meetings for major incidents and problem investigations where the root cause is unknown or complex.
Next steps.. Easy, apply for the role and well be in touch.

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