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Learning and Development Trainer

Page Personnel Finance
Job LocationCardiff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a an experienced / qualified Learning and Development AdvsiorAre you looking for a challenging role where you can implement your own strategy and projects12 Month contract with a potential permanent role.If so, please apply below:Client DetailsThe client / whats on offer:- Well known brand thats recognised for its employee engagement- Not for proft with a commercial business model- Cardiff City Centre- 28 days holiday plus bank holidays- 11% pension contribution- Private medical healthcareDescriptionThe role:

  • Ensuring an environment of coaching and engagement is of high priority, through side by side activity and large scale sales and service programms
  • Support Management to drive exceptional NPS and CSAT levels, through deep dive coaching and using a variety of tools to enhance performance
  • Analyse key people data to highlight develop needs and liaise with management and stakeholders to create appropriate learning interventions in line with contact centre objectives.
  • Advise and support, influencing decision making on best practice on all matters regarding the development, learning and training of contact centre staff, obtaining the best from people through effective learning interventions.
  • To support the development of the Sales and Service training offering in conjunction with the People Team, that is tailored to our current and future business plan
  • To support the onboarding of new recruits with our Learning, Development and Onboarding Manager, specifically system training that is required as part of induction
  • Responsibility for the start of the Advisers journey in the centre following induction, ensuring a smooth transition from induction to going live
  • To increase the quality of the customer experience and ensure a joined up approach that delivers an exceptional customer experience
  • To identify and provide structured learning interventions that meet the requirements of the business when possible
  • Develop a knowledge base for products, process and policy and use this to support department through effective training
  • To be flexible to the needs of the business to undertake all other ad hoc tasks, as required by management
  • Supportive and purposeful side by side assessments of Advisers
  • Ensure that development and support is determined using data-led methodology, analysing KPIs of the Advisers roles to determine the right interventions.
  • Training meets the needs of the business and is regularly updated and refreshed incorporating latest industry thinking.
  • The training undertaken is monitored and measured to ensure that it is adding value to business performance and results
  • Share knowledge and experience with business and/or team
    • ProfileIdeal candidate / skills required:
  • A confident, experienced and skilled facilitator
  • An effective communicator with experience of coaching
  • Display flexibility and adaptability at all times in response to the challenging, changing environment.
  • Ability to engage and influence key stakeholders, ensuring a sensible and business focused approach
  • Has a customer service mentality and passionate about delivering a great experience.
  • Excellent organisational and time management
  • Effective MI analysis, interpretation and decision-making skills
  • Can determine the most appropriate MI data to collate, manage and utilise for the purposes of the role.
    • Job OfferPlease apply with your CV if interested. Cardiff.

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