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IT Technical Support Engineer / Field Service Engineer

AWD online
Job LocationCardiff
EducationNot Mentioned
Salary£24,045 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Technical Support Engineer / Field Service Engineerwho can troubleshoot and install a wide range of IT hardware and software applications with excellent client facing skills is required for an IT solutions company.Previous experience installing, integrating and testing EPOS hardware and software would be highly desirable. Additional EPOS training provided.SALARY: £24,045 per annum (includes On Call Supplement and Southern Supplement) + Company Van, Fuel CardLOCATION: Candidates will be required to travel throughout Cardiff and surrounding areas. There may also be UK wide travel and staying away from home when requiredJOB TYPE: Full-Time, PermanentWORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)PLEASE NOTE:Candidates will need a Full UK Drivers Licence, which is essential for this role.JOB OVERVIEWWe have a fantastic new job opportunity for an IT Technical Support Engineer / Field Service Engineer who can troubleshoot and install a wide range of IT hardware and software applications with excellent client facing skills.Working as an IT Technical Support Engineer / Field Service Engineer you will be allocated calls from the company’s Service Desk and attend customer sites to identify and resolve IT issues, ensuring that allocated calls are handled professionally and resolvedwithin a timely manner.As an IT Technical Support Engineer / Field Service Engineer you will be attending Customer sites as required, determining and resolving software/hardware related faults to both front and back-office equipment and competently completing Field Service Reportsfor each call made in line with Company procedures.APPLY TODAYIf this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.DUTIESYour duties as IT Technical Support Engineer / Field Service Engineer will include:

  • Attending Customer sites as required determining and resolving software / hardware related faults to both front and back-office equipment
  • Completing Field Service Reports for each call made in line with Company procedures
  • Communicating effectively to the relevant Team Leaders & Service Delivery Managers
  • Ensure that all Company paperwork is submitted in a timely and accurate manner
  • Ensuring that all stock movements are recorded accurately and that minimum boot stock levels are maintained
  • Completing allocated works within Customer SLA’s
CANDIDATE REQUIREMENTS
  • Experience engineering / IT technical support experience. Previous industry experience within the Hospitality, Retail or Service Sector would be highly desirable
  • Excellent communications skills (both written and verbal)
  • Networking and connectivity experience
  • Basic Windows & DOS experience
  • Experience of basic PC configuration
  • Full UK Drivers License is essential as travel is required
  • Previous experience working with EPOS systems would be advantageous
HOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to usyou are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P11412Full- Time, Permanent Retail, Catering and Hospitality and IT Jobs, Careers and Vacancies. Find a new job and work in the Cardiff, Wales and Surrounding Areas. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.IT Support | Field Engineer | Tech Support | EPOS | Microsoft Windows | Network | LAN | WAN | Second Line Support | 2nd Line SupportAWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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