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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £40,000 - £45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
IT Helpdesk ManagerLooking for an experienced IT Helpdesk Manager to run a client facing 1st and 2nd Line IT Support Helpdesk that provides support to customers 7 days a week from early morning to later evening.Your standard hours can be flexible, the management team tend to work Mon - Friday normal office hours.This role is to be responsible for Staff Management of 16 staff: maintain the Quality of support provided - in line with ITIL principles, ensuring Data is collected, maintain staffing levels, recruitment, training and development, performance monitoring and management, appraisals and personal training plans and any required disciplinary processes.Operational Management duties: implement, manage and maintain ITIL processes for incidents, problems and change management, reporting, ISO20000 standards, hit or exceed SLAs, act as point of escalation for incidents and look to continuously improve the helpdesk and manage associated projects.Applicants for this role should have worked on a similar scale professional IT Helpdesk where you have had responsibility for both staff and performance of the Helpdesk.Office based on the outskirts of Cardiff with parking on site.Salary in the region of £40 - £45K. Required skills
Keyskills :
ITIL Technical Suppt Service Desk Management Helpdesk Manager