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Internal Account Manager

Minster
Job LocationCardiff
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The RoleAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If youre passionate about working with people, youreable to put your customer first, and you want to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as an Internal Account ManagerYoull be working for Minster Insulation & Dry Lining in Cardiff. Minster is one of more than 30 exciting Saint-Gobain brands in the UK, Minster is the fastest growing business in its field with 26 outlets (9 opened in the last 12 month). The site in Oldhamopened in August 2020 and is already exceeding expectations in customer orders and customer satisfaction. This really is an exciting role in a fast paced working environment with a vibrant office culture.Is this role right for meFirst and foremost, we always want to recruit talented people that align well with our values and way of working; so whether youve never worked in this industry before, or had years of experience with one our competitors, youre just as likely to be a greatfit! A great Sales Specialist at Minster will put the customer first, focusing on finding solutions for them and building trust. Truly acting as an entrepreneur you will be proactive, taking time to understand your customers. Youll also show resilience whenthings dont go according to plan; being open to new ideas and happy to learn.There is some specific we are looking for from suitable candidates;

  • Previous direct customer engagement (Not necessarily in the field of building materials)
  • Excellent relationship building with internal and external stakeholders
  • Confident and professional telephone manner / communication
  • Confident with quoting pricing, as well as working these out on the spot
  • Organised with high attention to detail and prioritisation skills
What will I be doing in the roleWorking as part of our inhouse sales team, you will undertake account management duties, regularly liaising with current customers to understand their current and future requirements, building lasting relationship through understanding their needs and deliveringa high standard of customer service.You will be provided with warm leads and enquiries to contact over the phone and via emails, using these opportunities to introduce Minster as a supplier of choice. You will assist with pricing requests and keep good administration of your customer interactions.Additionally, you will be tasked with contacting previous and lapsed customers to rebuild relationships and look to bring them back onboard.While experience in this area would be great and knowledge of building materials would be even better, what we really need is someone to bring the right attitude and approach, someone who ideally has previous direct customer engagement experience, whichshould include lots of phone and email communications. (This could be from any industry, as we will provide you with all the product training needed to be successful)So to sum up:
  • Enthusiastic / Outgoing / Confident communication
  • Professional telephone manner
  • Organised with the ability to prioritise workload
  • Reasonable IT skills (role will include data entry and updating customer details in our CRM)
Are Minster and Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Keyskills :
ConstructionConsultingSalesMerchanting

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