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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £17,513 - £18,028 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Company description Role: Instructor Success Team AdvisorLocation: Cardiff - Office/RemoteSalary: Starting salary of £17,513 increasing to £18,028 after achieving competency plus flexibility allowanceShifts: Monday - Friday 9am-5pmFull Time Fixed Term Contract - 6 months with a view to extendWe are incredibly proud to be the UK’s number one motoring organisation and work hard to ensure all our customers have a great experience. Our ability to continuously deliver high class customer service means hundreds of thousands of customers elect to stay with us year on year.Do you get a buzz from helping customers and solving problems in a fast paced, fun and challenging environment If so, then a Instructor Success Team Advisor role could be for you. This is the job As a whole, our Customer Service Department deals with both Driving School Pupils and Instructors. We play a pivotal role in helping to get people from all backgrounds, out on the open road and in helping our Driving Instructors build successful and long lasting businesses. We’re excited to announce that we have an opportunity witin our Instructor Success Team where you will be on hand to liase with new and existing Driving Instructors, for both The AA and BSM, regarding all aspects of their Franchise business. Our Instructors are our Partners; they take out a Franchise with us and we pride ourselves in providing them, not only a car and pupils, but exceptional service and business support in return. Instructors will seek our support via an inbound telephone line as well as through our Live Chat, Emails or our App, whenever they need our help. We’re all about going above and beyond and so as part of our instructor team you will take ownership of queries from each of these platforms and see them through to resolution. If you love all things customer service, have a passion for putting things right for your customers, and generally providing exceptional service, we want to hear from you! What will I be doing Key responsibilities include, but are not limited to: