Income Officer

Job Description

We have a fantastic opportunity for a highly motivated individual with a passion for helping people and delivering high levels of customer service to join the income team. You will provide an effective, proactive and customer focused income collection service, balancing prevention, support, and recovery. In addition, you must be fluent in either Arabic or Somali and have the experience and understanding of the different BAME communities in Cardiff. If you would like to join a forward-thinking organisation with great benefits and good career opportunities, then wed love to hear from you. What youll do…* Provide an effective, proactive and customer focused income collection service, balancing prevention, support, and recovery. Work effectively under pressure to meet deadlines and targets. Put forward new ideas, constructively challenge the status quo and em brace change. Most importantly you will be passionate about people, go above and beyond to make a positive impact on customers.Responsibilities * Take ownership for all cases within a specific area and deliver a broad range of preventative measures, making contact through various methods as preferred by individual customers. * Ensure that advice, information, and guidance is easy to understand and provided when appropriate. * Actively assist customers with their rent related claims including housing benefit and Universal credit to maximum rental income * Ensure a PIE approach is embedded throughout all interactions. * Complete income and expenditure forms to implement sustainable and affordable payment plans. * Promote various payment methods and work with customers to create interdependence, reducing the likelihood of missed payments. * To provide basic debt counselling advice and to complete referrals to the necessary agencies. * Build and maintain relationships with external agencies. * Analyse performance within your area and change approaches to meet key performance measures. * Prepare legal documentation and represent the organisation at court. Arrange and attend evictions. * Support Taffs commitment to increase participation through attendance at community events, promoting and publicising the work of the Income Team. Person Specification Essential Knowledge, Skills & Experience * Fluent in either Arabic or Somali.* Experience and understanding of different BAME communities in Cardiff.* Experience of Microsoft office packages such as office 365 * Experience of working in a housing related field. * Good understanding the challenges affecting Inner city multi-cultural areas or other working with vulnerable groups. * Highly literate and numerate with an emphasis on communicating effectively with a range of client groups at all levels. * Ability to remain calm, polite and to work effectively under pressure. * Excellent negotiation and persuasion skills. * Completely committed to delivering a service that respects and responds to diverse requirements and needs. * First class organisational skills. * Drive, resilience, and perseverance. * A positive outlook, identifying areas of weakness as opportunities to improve. You will also need to be… * Digitally savvy, able to use Taffs latest technology/kit* Comfortable to work in an agile environment, with a focus on getting the job done* Actively - antiracist, tackling discrimination and prejudice not just for our customers, but our colleagues too, welcoming and celebrating difference* Possess a positive can do attitude and actively contribute to creating in awesome Taff cultureBenefits:* Flexible working in line with agile working approach* 25 days annual leave plus 4 extra statutory days and 8 bank holidays* Access to Defined Contribution SHPS Pension Scheme* Access to Simply Health cash plan* WeCare service also available for both employees and their householdFor more information, please contact Zoiya Saleem at Acorn Recruitment. Closing date: Friday 10th June 2021. Acorn Recruitment acts as an employment agency for permanent recruitment. Required skills

communication

team working

Keyskills :
communication team wking