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Helpdesk Administrator

Adecco
Job LocationCardiff
EducationNot Mentioned
Salary£18,000 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Seeking a fluent welsh speakerto join our Virtual Helpdesk Contact Centre team. You will be expected to deliver an effective and efficient interface as an ambassador or our Client as a Remote Helpdesk Advisor. You will be responsible for providing informative and responsive support to enquiries received across a number of disciplines including Health and Safety, Human Resources, Payroll, Recruitment, Learning and Development and Pre-Employment Screening. To thrive in the role, you will be a self-starter, able to work autonomously and motivated to achieve your daily targets. You will be expected to champion best practise and deliver excellent customer service while demonstrating an excellent telephone manner. You will be required to manage a diverse number of enquiries utilising the guidance and information that has been made available to you..You will be working as part of a larger network of teams who respond to both candidate and worker enquiries received via telephone and email communication channels. This role is a working from home position requiring 37.5 hours a week on a shift basis across Monday - Sunday.Required Skills

  • Welsh Speaker
  • Experience of working in a Customer Service background with proven experience of interacting with customers over the phone and via email,
  • A background in Human Resources, Recruitment, Payroll, Learning and Development or Health and Safety
  • GCSE grade C/4 or above in Mathematics and English or equivalent,
  • Experience of working in a fast-paced, multiskilled and multi-function environment,
  • Recent experience of using current IT and communications technologies,
  • Clear and effective verbal and written communication skills,
  • Ability to communicate and instruct a diverse range of people,
  • Good listening skills
  • Effective time management and organisational skills,
  • Accurate data entry and attention to detail skills,
  • Excellent telephone skills,
  • A positive and tenacious can-do attitude
  • Self motivated
    • Work Environment:Due to the Covid-19 Pandemic the current working environment across the UK has changed immeasurably, therefore Helpdesk Agents will be requested to work in either a full or partial virtual work environment which will involve home working. As a homeworker you will be expected to accommodate and adhere to the following measures:
  • Agents will be expected to set up a private and secure work environment free from any distraction,
  • Ensure call details are not discussed in the presence of others,
  • Ensure all notes are made electronically on the equipment provided and deleted according to GDPR legislation (notes must only be held for the time and purpose they are needed),
  • Comply with all aspects of the working from home standard operating procedure,
  • Confirm you have unlimited access to internet (will not run out of data allowance) and
  • Inform your insurance company that you will be working from home.
    • Internal recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Intrernal recruitment UK is an Equal Opportunities Employer.

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