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Head of Underwriting

Stellar Select Limited
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Head of Mortgage UnderwritingLocation: Remote and Hybrid options are availableSalary: Confirmed on applicationHours: Monday to Friday 9 am to 5.30 pmBenefits:

  • 28 days holiday with the option to purchase more.
  • 4 days on top of annual leave for community and charity work
  • Flexible working options
  • Subsidised Gym Membership
  • Company pension contribution up to 15%
  • Private Medical and Health Insurance
  • Life Cover
  • Critical Illness cover
  • Annual discretionary bonus
  • Enhanced maternity and paternity pay
  • Pay other great perks and incentives.
  • Extensive learning and development programme
About the role of Head of Mortgage UnderwritingWe have an exciting opportunity to join an established financial services provider, that focuses on commercial lending and specialist residential mortgage assets. We are looking for a Head of Mortgage Origination to develop and drive through passionate leadershipand effective running of mortgage origination. With responsibility for the customer journey from Decision in principle, up until the mortgage is completed, the successful candidate will play a key part in creating a great experience for brokers, solicitorsand mortgage customers, whilst ensuring there is a strong compliance culture embedded across the area.Responsibilities required for the role of Head of Mortgage Underwriting
  • Responsible for the customer journey from the point of broker registration and Decision in Principle is submitted up until the mortgage has completed and commission payment sent.
  • Driving the change agenda for your area and bringing your team along the journey.
  • Be a role model for your team, constantly focusing on the customer and bringing our brand promise to life ensuring that we are always working with the customer, striving to become trusted experts, displaying genuine empathy, and Bold Flexibility.
  • Create an environment where continuous improvement becomes part of the teams day to day mindset.
  • Work with Mortgages to develop a contact and service strategy, developed to encourage low-effort experiences for our customers, solicitors and brokers. Measured through NPS, Speed to Offer targets and relevant objectives.
  • Be the voice of the customer for the mortgage journey, championing change where we have identified ways in which we can improve the customer experience.
  • Responsible for monitoring KPI indicators on team performance.
  • Responsible for the Training and competency scheme across the team and ensuring it remains fit for purpose both in terms of regulation & development of your team.
  • Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health and safety, PRA/FCA regulations, employment and other legislative requirements(as applicable).
  • Take ownership of the underwriting guidance manual ensuring it remains relevant and fit for purpose.
Experience required for the role of Head of Mortgage Underwriting
  • Experience in delivering operational transformation with an emphasis on driving low-effort customer experiences.
  • A track record leading a Mortgage Underwriting team.
  • Strong experience in creating high colleague engagement and leading people through significant change programmes.
  • Strong coach and people developer.
  • Experience in using performance management tools to drive a high-performance culture.
  • Strong external networker with access to colleagues and businesses who we can share best practices with.
  • Excellent communication and influencing skills.
  • Attention to detail with excellent literacy and good numerical skills.
  • Able to follow procedures and work within a regulated environment.
  • Excellent Office 365 skills and a good understanding of computerised administration and workflow systems.
For more information regarding the role of Head of Mortgage Underwriting please contact usStellar Select is acting as an employment agency and is a corporate member of the REC.Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

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