Guest Experience Supervisor

Job Description

Guest Experience Supervisor - Cove Cathedral RoadWe believe in simplicity, beauty and efficiency. Ever the curious, its about little things. Big things. Unexpected things.We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.There are no boundaries in your role as Guest Experience Supervisor, as you will be responsible for your team in providing all the reassurance our guests need to relax into their stay. Experiences they wont find anywhere else.As Guest Experience Supervisor, you will be responsible for immersing you, and your team into the local community to create authentic experiences and sanctuaries for our guests, from the moment they book, to when they arrive and leave. At the lynchpin ofour new brand, you will look to evolve the guest experience through seeking new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation. As the main point of contact for the property and for any emergencies,you willbe responsible for ensuring the safe and smooth running of Cove Cathedral Road.What we look for. - Previous management/supervisory experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).- An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties.- Tech savvy, someone who does not shy away from tech-based resolutions and interaction.- Clear verbal/written communication proficiency.- Flexible and adaptable approach with a can-do attitude.But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human.Our benefits. - Competitive salary- Bonus scheme- 22 days holiday (plus the option to buy more)- Wellbeing benefits (cash plan and an Employee Assistance Programme)- Free nights in our properties- Recognition schemes- Excellent travel and development opportunities!- Pension (the tax efficient way)- Sick pay- Other benefits tailored to youOur natural habitat.We believe in working flexiblythis includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careerspage for more information.This role is based at Cove Cathedral Road, Cardiff. Nestled in a quiet, residential neighbourhood, youd never guess that these one and two bedroom apartments are just a 10 minute walk from Cardiffs bustling city centre.Dubbed one of the coolest placesto live in the UK, its easy to see what makes this residential area of Cardiff so special...About edyn. Here at edyn, we believe travel should be a rich journey of discovery. Our brandsCove, Locke and SACOoffer soulful hospitality firmly rooted in their local neighbourhoods. Together, were creating sanctuaries for free-thinking urbanites across Europe.About Cove.Unlike other hotels, were not into labels. Were into living. Cove offers guests a space like no othercarefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These days its not about clockingin then logging off, presenting then partying, or even weekdays and weekends. Its about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but withenough space for our guests. Work/life balance has changed, and were here for the future.