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Guest Experience Manager

Dove & Hawk
Job LocationCardiff
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Guest Experience Manager - Cardiff - £28,000 to £30,000 Dependant on ExperienceMy client, a leading UK specialist in commercial property and asset management, are currently seeking a vibrant Guest Experience Manager for their brand new, stunning commercial office space in Cardiff.Youll be the building champion, bringing life and soul to the building, being the smiling face that welcomes the tenants and guests and tends to their every need. Your positivity, enthusiasm and natural rapport will radiate across your team, inspiring greatcustomer service and a positive workplace culture.This is an exciting opportunity to join a successful firm that encourages learning, progression, and rewards hard work. You will have the opportunity to make a real difference within the building, assisting with the launch and ongoing success. Prior experiencein high-end customer service within hospitality, cabin crew or property is desirable.Duties:

  • Going above and beyond to deliver outstanding customer service delivering a warm welcome to tenants and guests
  • Ensure the operations of the building are running smoothly ensuring a high standard of presentation in lobbies and all other spaces
  • Implement reception procedures including call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, and emergency notifications
  • Get tenants onboard with the buildings technology to deliver a seamless integration
  • Report service failures and keep a list of any damages or repairs and report the Facilities Manager
  • Create and provide information and training on new changes for the Front of House Team
  • Regularly review all building amenities and engage with tenants through meetings and surveys to identify changes in requirements
  • Identify initiatives such as lunchtime runs or yoga clubs and other social opportunities, such as book clubs, salsa lessons, networking drinks for people to meet or experience downtime
  • Update community boards via the tenant experience platform to showcase all local amenities like
  • Secure a budget and organise seasonal events for the tenants
  • Manage the health and safety, and environmental management platform
  • Manage budgets to raise purchase orders and approval of invoices
  • Ensure the tenant experience platform is up to date
  • Implement and assist with social media for the building
Skills and Experience Required:
  • Prior experience within high-end hospitality, cabin crew or property
  • Excellent Customer Service skills
  • Outstanding organisational skills
  • Strong interpersonal skills with the ability to build report
  • Able to use own initiative
  • Proactive and flexible approach to change
  • Creative flare
  • Self-starter
  • Effective IT skills including working knowledge of Microsoft and Social Media platforms
Salary: £28,000 to £30,000 dependant on experience Hours: Monday to Friday 9am - 5:30pmIf you are a proactive individual who is keen to progress their career within an established brand, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&Cs and Privacy Policy which can be found at doveandhawk.co.uk

Keyskills :
HospitalityProperty Managementcustomer servicereceptionistFront of Housebuilding managerCabin Crewbuilding managementCommerical Propertyasset managementhostOffice spacehigh-endGuest Experience Manager

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