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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £9.50 - £10.35 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
French Speaking Service AdministratorWe are recruiting on behalf of a client of ours for a French Speaking Service Administrator, to join their team in Cardiff. The client is a worldwide leader in the development, manufacturing and marketing of electronic products for a wide range of consumer, business and industrial needs.Purpose of the RoleThe role of the service administrator is to provide effective support dealing with customer queries; quotations; confirming payments / finance queries; assisting with replacement unit queries and reporting data for the Service team, in addition to providing support to internal business units as required.Principle Accountabilities· Generating quotations for service customers· Ensure customer calls and emails are dealt with in an effective and professional manner, taking ownership and action on tasks as required· Raising purchase orders for third party service items· Providing updates to customers (status of quotes, status of back orders, schedule for returns)· Generating status reports for service area as needed, tracking KPIs set· Arranging shipments of orders / project requests· Releasing orders and quotations· Setting up new customer accounts / requests· Responding to any queries with finance teams / from finance teams (resolution to customer · queries, overdue payment / invoice resolution)· Ability to construct professional, effective business communications· Liaise with internal departments to ensure open tasks are progressed and ensure customer service is maintainedKnowledge, Skills and Experience Required· Understanding how decisions impact customers and how their own behaviour impacts on the customer experience· Structure own area of responsibility effectively and keep records of all open issues in a very complex working environment· Excellent customer service and communication skills· Strong administration skills with a high attention to detail· Organised with good time-management skills, able to plan own work (with training) and meet deadlines· The ability to construct professional, effective business communications· Ability to work well under pressure within a high volume environment· A positive, enthusiastic and assertive approach· Excellent telephone manner & customer care focus.· Planning - the ability to make decisions in response to need.· Quality - sets themselves high standards and be committed to their achievement· Initiative - Take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives.· A flexible approach and enthusiastic dedicated team player.· Experience in Siebel, ORACLE E-Business, Oracle Service Cloud or similar business systems would be beneficial· Good IT skills including Microsoft ExcelKeywords; French, customer service, administrator, reporting, database, quotations, finance Required skills
Keyskills :
French finance repting customer service administrat database quotations