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Dementia Adviser Telephone/Community Welsh Speaker

The Alzheimer???s Society
Job LocationCardiff
EducationNot Mentioned
Salary20,363 - 21,603 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Dementia Adviser (Telephone/Community) Welsh SpeakerContract Type: PermanentLocation:Community Based in any location across WalesSalary: £20,363 - £21,603 actual per annum (depending on skills and experience)Working Hours: 35 hours per weekClosing Date: 27 January 2022Interview Date: Friday 4 February 2022We are the UKs leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendlysociety so people with the condition can live without fear and prejudice.About the roleWe have developed an exciting and innovative new service delivery model Dementia Connect which has 4 main elements:

  • A specialist telephone-based information and navigation service
  • A face-to-face service offering an increased level of support for more complex cases
  • Self-management - our online community (Dementia Talking Point) and online service directory is available at all times
  • Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
  • As an Adviser working on our Welsh language telephone-based service, you will be the first point of telephone or written contact for people affected by dementia who need support from Alzheimers Society Cymru, assessing their needs and identifying desiredoutcomes.
This role will provide a highly responsive, individualised and empathic information, advice, support and signposting/referral service to people affected by dementia and memory loss symptoms and their immediate carers, families and friends. This will be deliveredmainly over the telephone, but there will also be face to face in the community as required. To deliver this service in both Welsh and English.You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliverAbout youWe are looking for someone who is fluent in both Welsh and English, possesses an NVQ level 3 or equivalent in a health and social care related subject has an understanding of the needs of people with dementia and their carers and has direct experience of workingin a telephone and e-mail based service with active listening and questioning skills.You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.Our employees work hard every day to make a true difference in peoples lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learningprogrammes to support you in your development and help you grow to realise your potential and shape a career with Alzheimers Society.You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.Ref: 106 106

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