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Customer Success Managers x 2 - International

ZENOVO LTD
Job LocationCardiff
EducationNot Mentioned
Salary£60,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Success Managers x 2 - International

  • Location: International Travel is essential
o 1 week in every 4 will be in Asia/Middle Easto 1 role is in Asia (Phillipines & Indonesia). The other role is in the Middle-East (Saudi Arabia & Bahrain)
  • Salary: £65,000 per annum
  • Benefits: 5% matched pension, Life Assurance, Healthcare, Income Protection, all travel & accommodation expenses paid for
Directly reporting to the Customer Success Team Manager, but working harmoniously with, and under the guidance and direction from the in-country Program Manager, the Regional Customer Success Manager is a key strategic role.This is not a sales role, it is a role designed to ensure customers are supported and trained-up so that they can utilise their systems effectively.The successful candidate will be a customer focussed individual and team player who is motivated by providing service excellence to clients within their assigned region.This role will have responsibility for ensuring that delivered systems meet the customers operational requirements as contracted and that their MDA (marine domain awareness) system is fully configured to the agreed CONOPS (Concept of Operations) to ensuremaximum operational utilisation and customer satisfaction.Successful Candidates will be UK based but will be likely to spend one full working week in every four in their assigned region to work closely with key customer contacts to execute this role properly. Additional ad-hoc travel may need to be arranged atshort notice to ensure customers are fully supported and feel that they are our focus. A high degree of flexibility is required to ensure face to face relationships can be maintained and to respond to customer needs.Role Responsibilities:
  • Responsible for development and maintenance of a strong, professional customer relationship, driving continual communication bi-directionally to aid the customer to exploit their system capabilities to their fullest and to provide valuable and continualfeedback on issues, suggestions, future enhancements aspirations and customers desired functionality that will be gained from face-to-face interactions at all levels within the customer organisation.
Profile
  • Minimum of 5 years’ experience in a technical customer-facing success and / or relationship field.
  • Strong, demonstrable coaching and mentoring skills and delivery experience
  • Smart thinker, innovator, inspirer of customer loyalty.
  • Excellent and demonstrable leadership skills.
  • Experience of interfacing with and handling C-Suite level discussions
  • Excellent communication skills (all hierarchical levels)
  • Experience of successfully managing and positively influencing difficult customers (from diverse ethnicity and political backgrounds)
  • Experience of handling (resolution of) customer queries tactfully and diplomatically
  • Demonstrable Project Management experience in a complex, diverse and multi-cultural domain.
  • Proactive and solutions focussed.

Keyskills :
IntegrationInternational TravelTrainingAftersalesInternational Clients

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