Customer Success Manager - Welsh Speaker

Job Description

Fantastic opportunity for a native Welsh speaker with previous Account Management background to cross-train into the Education sector working alongside our highly successful Customer Success Managementteam. Full training will be given to the successfulcandidates with ongoing support and further training where necessary. This position offers excellent career opportunities within the Eteach Group.Role OverviewManage a list of premium customers of the Eteach Group ensuring excellent customer support is delivered to customers at all times. Exceeding renewal targets, expanding contacts and revenue within existing accounts. Delivering new business revenue, withina defined geographic area.Key Objectives/Main Areas of Responsibility

• Continually prospect for new business whilst actively managing a pipeline.
• Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
• To deliver exceptional customer support to all Eteach customers, manage each customers expectations and maximise the customers satisfaction to ensure the successful growth of the Eteach brand and reputation in your area
• To expand customer contacts within your customer base, developing relationships across the trust/school. Build strong and meaningful relationships with all your customers ensuring they continue and grow their investment with the Eteach group
• To expand existing customers, spend through enhancements, incremental growth and by working directly with the Recruitment Specialist in your team.
• To offer full training and support to all customers through the use of email, telephone and online training to ensure all customers are fully aware and utilise the portfolio of Eteach products available to them
• Understand and implement the Eteach customer life cycle and plan ahead by identifying high-performing and under-performing customers and respond in a proactive and responsive manner to safeguard the Eteach customer base
• Maintain and update the internal CRM system daily to ensure all client information is accurate, up-to-date and shared successfully with internal and external teams

Job Requirements

• Experience in managing a busy customer service /account management/sales/recruitment department is an advantage
• Experience in online recruitment advertising is an advantage
• Excellent communication skills and proven negotiation skills with strong business acumen and a high level of personal drive and determination.
• Accuracy and attention to detail are essential
• Highly computer literate and proficient in Microsoft Office applications
• Good understanding of best practice customer care techniques
• Present a professional image on behalf of Eteach
• Ability to communicate at all levels, from day-to-day user to CEO.
• Passionate and enthusiastic
• Influencing skills
• Strong organisation skills with the ability to prioritise under pressure

What we offer:

• Competitive base salary with a generous commission structure
• Ongoing training and professional development opportunities to enhance your sales skills and product knowledge
• Collaborative and supportive work environment
• Opportunities for career growth and advancement
• Exposure to cutting-edge software solutions and industry-leading clients
• Comprehensive benefits package, including health insurance, enhanced pension scheme and salary sacrifice electric car scheme

About us:Eteach is a specialist EdTech company, leading the way in delivering Job boards and recruitment software for schools and colleges, we are looking to build a specialist recruitment team to support the sector-leading job board at Eteach. We are proud to workwith thousands of schools and colleges across the UK and Internationally. With our HQ in Bracknell, Berkshire we also have offices in Cardiff and Dubai.Why join usBeing part of the Eteach team means you will be passionate about making a difference in education. Everyone here believes in providing better products and services so that schools and colleges can invest more in their pupils.Eteach welcomes applications from all suitably qualified individuals regardless of gender, age, race, religious belief, disability, or sexual orientation. You must have the right to work in the UK.