Customer Service Representative

Job Description

Location: Cardiff, with hybrid working following completion of probation. Salary: £22,369.35 - £24,300 depending on experienceHours: Monday – FridayAre you passionate about providing exceptional customer service and making a real difference in peoples livesWe have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, were home to a team of exceptionally talented and dedicated professionals committed to achievingthe best outcomes for our clients.At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, youll be part of a dynamic and supportive team environment where your contributions truly matter. Whether its handling small claims, uninsuredlosses, or more serious injuries from road traffic accidents, youll play a vital role in ensuring that our clients receive the highest level of service and support.You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, youll keep client care at the forefront of everything you do. Your role will involve working closelywith clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.What’s in it for youSalary-£22,369.35 - £24,300 depending on experience, plus bonus potential.Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension- 3% Employer Contributions.Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to ourBenefits Appoffering unlimited access to a huge range ofretailer discountsandcashbackdeals(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.About you

• First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting.
• You’ll have proven effective time management and organisational skills within a task-based environment.
• You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.
• Experience in either claims or personal injury setting would be advantageous.

About usNewLaw is a leading specialist law firm and is part of Redde Northgate plc. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personalinjury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.Be part of our futureIf youre ready to take your career to the next level and be part of a team thats truly making a difference, then we want to hear from you. Apply today!