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Customer Service Representative

Job LocationCardiff
EducationNot Mentioned
Salary£20,000 - £22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Location: Cardiff Salary: £21,000 – £24,300Contract: 37.5 hours per weekHours: Monday – SaturdayDo you have a passion for Customer Service Are you keen to develop and progress in one of the fastest growing Law Firms in the UKHere at NewLaw Solicitors, we have exciting opportunities for customer service focused individuals to join our ever growing team. You will be joining one of the fastest growing law firms in the UK, which is home to exceptionally talented and passionate professionalsdedicated to achieving the best for our clients.You will be tasked with a variety of duties, supporting our clients from small valued claims and uninsured losses, up to serious injuries sustained from road traffic accidents and workplace injuries. No day will be the same, you will be making a differencefrom day one whilst being compassionate and empathetic towards our clients,What’s in it for youSalary- £21,000 - £24,300 per annum depending on experience.Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension- 3% Employer Contributions.Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits Appoffering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.About you

  • You can demonstrate excellent customer service skills, whether previous experience in a contact centre environment, or from a retail or hospitality setting.
  • You have exceptional communication skills, with ability to communicate with clients via all contact methods.
  • Fantastic attention to detail and the ability to demonstrate previous exposure in a task-based environment.
  • An organised individual with fantastic time management
  • An understanding of the Personal Injury sector is desirable but not essential for this position.
About usNewLaw is a leading specialist law firm and is part of Redde Northgate plc. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personalinjury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.Be part of our futureIf you like what we have to offer at NewLaw Solicitors and want to hear more, please apply today!

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