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Job Location | Cardiff |
Education | Not Mentioned |
Salary | £30,000 - £40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Customer Service Team ManagerAn exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service.Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience.As a Customer Service Team Manager, youll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence toservice level agreements will also be key aspects of your responsibility.What youll be doing