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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Location: Cardiff/ Hybrid working Salary: £26,500Are you a talented individual that understands what excellent Customer Service looks likeWould you like to work for a company that values their employees, provides personal development and significant career progressionOur client has recently won a number of prestigious accounts and are now looking to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working.You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our clients technology platform. You will need to have:* Excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full understanding of their requirements* Love to talk and be excellent at building relationships with people over the phone and face to face* Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week* Have experience of MS Office and be techsavvy* Have a head for numbers and the ability to understand what the data is telling you.* Managing client relationships* Experience working with public sector customers is advantageous* Drivers licence and own carResponsibilities* Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customers commercial targets* Understand customers requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward* Ensure that the details of your customers vacancies are up to date with the correct levels of detail to attract the right candidates* Ensure timesheets are submitted and approved without queries each week* Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance* Provide training support to customers, to ensure they are using the technology effectively and efficiently* Answer customer queries via phone, email and live chat in a timely manner* Committed to providing world-class service to your customers, achieving the highest scores in customer satisfaction measures and following up on feedback where necessaryBenefits: Opportunities to progress with a clear career path, Company laptop and mobile phone provided, 25 days annual leave (plus Bank Holidays) Online discounts platform for major retailers via Sodexo, Cycle 2 Work Scheme, Discount Gym Membership, Air-conditionedoffices, break out room with pool table, Free onsite parking, A strong sense of belonging and a great culture in a work-focused environment