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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
BettingJobs are working closely with an established Welsh online betting company. They are currently looking for a Customer Service Executive to join their growing team in Cardiff.Responsibilities:• Ownership of providing top of the bill customer support to our loyal customer base• Responsibility for taking action on daily issues in systems, sites, procedures, campaigns, and products - and escalating appropriately• You will work closely with the compliance team and also be involved with RG, AML and KYC checks• You will be actively involved in providing input for and implementing improvements to our Customer Care operations, policies and procedures• Responsibility for assisting your direct manager with various tasks and projects for customer support and responsible gaming, including processing customer pay-outs, verification and any other issues• Ownership of consistently meeting your quality and quantity KPIsRequirements:• Experience working in Customer Service with a focus on being timely and responsive in your approach.• Able to apply understanding and empathy whilst being pro-active when dealing with queries.• Accepting of feedback and suggestions to ensure continuous improvement in our services.• Good sporting interest and current knowledge across a range of major sports and events• Good understanding of sports betting markets• Good numeracy and literacy skills with strong commercial and financial awareness• High level of speed and accuracy when typing