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Customer Service Advisor Nights

Job LocationCardiff
EducationNot Mentioned
Salary10.45 - 11.13 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Service Agent and Operations Assistant (Night Operator) 7 week contract (Start date - 8th November)Working hours - 10pm-6.30am Sunday through to Thursday.The training will take place across the first week Monday-Friday 9am-5.30pmA fantastic opportunity has arisen with an established and growing organisation in the Cardiff area for Customer Service Advisor to work nights.Responsibilities

  • Communicate with current and potential clients via telephone, email, or social media
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Maintain a courteous and calm manner at all times to de-escalate stressful situations
  • Escalate unresolved issues to the appropriate internal teams
  • Troubleshoot problems and see them through to resolution
  • The ability to use your initiative in sudden and unexpected situations
  • Suggest products and services to clients based on their requests and needs
  • Take the extra mile to engage customers
  • Print orders from a dedicated dashboard
  • Collate orders into various categories and courier options
  • Pack orders that consist of documents, frames and posters
  • Restocking of supplies
  • Maintenance of warehouse and printing room
  • Receiving briefs and communication as part of a bigger team
  • Tallying order volume and quality of control
  • Bagging up orders for collection
Requirements
  • Customer Service experience
  • Excelllent standards of written English
  • Reliable & flexible
Due to the location, drivers licence would be desirable but not essential depending on how you plan to commute to work.Apply now!

Keyskills :
Customer Service AdvisorAdministrator

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