Customer Service Advisor Apprenticeship

Job Description

Agile Working OptionsOther Agile Working Arrangements / Open to DiscussionJob Description SummaryAre you looking for a new challengeOur Clients Customer Service Apprenticeship roles may be just what youre looking for. If you would like a role that gives you the opportunity to earn while you learn then this role could be for you.Youll learn new skills and youll have dedicated study time to focus on your professional development throughout your Apprenticeship. Not only will you gain invaluable customer service experience, youll learn the key skills, knowledge and behaviours requiredto complete your Level 2 Providing Financial Services Apprenticeship. These transferrable skills will set you up for the future and are a strong foundation to build on whilst supporting your career development!Their primary purpose is to help Britain recover and then go on to prosper... Motor Finance & Leasing is a key part of their Group. They help their customers by supplying cars, vans, caravans, and motorbikes, they also provide finance for them.A customer service role in their contact centre supporting their brand brings many rewards... They offer an employee benefits package tailored to suit your lifestyle.First off, theyll provide an initial cash package of c£21,242 comprising a full time equivalent basic salary of c£20,425 and a Flex cash pot of £817.And theres also an annual bonus opportunity of c.5 % of salary (equivalent to c£1021 each year).The cash pot you can take as cash or spend on a range of options such as buying extra or selling holidays to suit from 30 days leave (inc. bank holidays) youll have. In addition, theres a Flex Card, giving you up to 15% discount with over 70 well-knownretailers.Youll also get the following: Various share schemes (including free shares) Private health care A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary. Further everyday discounts on the weekly shop, travel, and electronics/mobile through their PerksAtWork scheme.Everything is geared to suit your lifestyle, and theyll also be investing in your future.Job DescriptionAbout the role...Youll be taking customer calls and doing your best to help them with their products and their features. Youll take the care to understand what matters to them but if you dont know the answer then there are plenty of colleagues that do...

• Crucially, youre a people person - working with your team to provide a vital service to their customers.
• Have the compassion to put yourself in the customers shoes, asking the questions needed to understand how they can help.
• The commitment to deliver on your promises and go above and beyond for people.
• And youve the attention to detail and communication skills to produce written correspondence as required.

With an informal atmosphere and friendly team environment youll get genuine opportunities to progress.What will you get in return

• From Day 1 theyll provide all the support youll need and many of their colleagues also go on to gain an industry qualification and further their careers within the wider Group.
• Youll spend 20% of your week focusing on your apprenticeship which is a 12-month Programme and upon successfully completing youll achieve a formal certificate which will recognise your achievement.
• And once you complete your initial training you could also enjoy a hybrid role - split between home and office, so youll have a great work/life balance (typically 3 months in).

Theyll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and occasional weekends on a Rota basis (ask them more about this later).If you have a genuine passion for helping people and are looking to build on skills that will support your career, then theyd love to hear from you - get in touch by applying today!

Keyskills :
ApprenticeshipCustomer ServiceWritten CorrespondenceCommitmentsCompassion