Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Advisor

Job LocationCardiff
EducationNot Mentioned
Salary19,100 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Advisor - New BusinessCardiffThe New Business team has an amazing culture that reflects Admiral. The people who work here are humble, supportive, encourage each other and are always keen to see their colleagues do well. Our environment is an open and honest one with a family feel. Wehave high standards; it is important to us that we succeed in our teams and department. This is not a cold-calling role, its about helping customers to solve their problems and get the information they need.Day to day, our New Business representatives take incoming calls about quotes that have been generated online and deal with customer queries. This is a flexible role that would give you the opportunity to make the most of hybrid working - well train youin our office space in Cardiff so you can meet us in person and settle in, and once youre fully trained, youll be working from our Cardiff office, or your own home. Ditch some of the daily commute or help build our vibrant culture through bringing your personalityto our office space - were offering you the best of both worlds.This is a full-time position with long-term career prospects on offer in a hugely successful company. The pay structure is varied depending on skillset and performance. Our Basic Salary starts at £19,100, and with additional product bonuses and incentiveyour overall package could reach £35,000+. You will also be enrolled in our lucrative Staff Share Scheme so you will own a piece of the company you work for, receiving additional bonuses as a shareholder. Not only that, but we offer lucrative, seasonal overtimedeals to further enhance your earning capacity.Full & extensive training is provided, so you wont need specific insurance experience. We just ask that youre capable of absorbing the theory and putting it into practice - being a motivated, resilient, and confident individual is key.The office opening hours are between 8-8pm on weekdays and 9-5pm on weekends. Your contracted hours will be 38.5 hours per week, and you have the option to build up some flexi hours to use as time off throughout the year.Job Purpose:

  • Provide excellent customer service to our customers and staff.
  • Taking New Business calls daily.
  • Using tools provided to negotiate and accept New Business customers.
  • Upsell Multi-van, multi-product and add additional add-ons such as Breakdown Cover.
  • Follow compliance guidelines and procedures.
  • Log front line complaints.
  • Hit department targets.
Main Responsibilities:
  • Answer calls efficiently and provide fantastic service whilst attempting to accept New Business customers.
  • Go above and beyond for your customers by providing excellent customer service.
  • Ensure work is dealt with accurately and to a high standard.
  • Accurately read scripts and follow procedures correctly.
  • Be a team player.
  • Suggest positive solutions for customer journey.
  • Attend training sessions and take feedback on board.
About AdmiralWe are the largest car insurance provider in the UK and always feature in The Sunday Times Best Big Companies to Work For, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunatethat during the COVID-19 pandemic we have not had to furlough any employees and were still growing as a business.We truly care about our customers and were very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience forour customers.Were famous for being different - whether it be our unique culture including our Ministry of Fun, benefits including generous share scheme, cycle scheme, flexible working, and subsidised gym memberships for all staff. Our people are important to us, andwhatever job you do, we will support you to succeed as best we can.

APPLY NOW

Customer Service Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved