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Customer Service Advisor

Job LocationCardiff
EducationNot Mentioned
Salary10.32 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Service AdvisorLocation: St William House, Tresillian Terrace, South Glamorgan, CF10 5BFPay Rate : £10.32 per hourPertemps are recruiting on behalf of Lloyds Banking Group for Customer Service Advisors. If you want to join a leading bank, committed to supporting customers, communities and businesses for over 320 years then read on.Part of Lloyds Banking Group, Lex Autolease is the UKs largest vehicle leasing and fleet management company, offering a wide range of products and services to businesses and consumers. Across the Group, our colleagues are focused on making a difference tocustomers, businesses, and communities. From sole traders to the largest multinationals, we provide cars, vans, mini-buses, and emergency vehicles along with a full suite of ancillary services that helps Britain Prosper, keeping fleets on the road. Lex Autolease,works with more than 140,000 customers, managing a fleet of over 340,000 vehicles.You will form part of the Motor Operations Teama fantastic team within Lex Autolease with an important role to play. Their purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needsand is a great place for colleagues to work.You will be working within a busy contact centre , where you will be the first point of contact applying customer service expertise to new and existing customers with their financial & service needs via a range of channels. You will build effective trustedrelationships with our customers on every call you take, and by listening carefully and asking the right questions, youll identify and promote the best possible outcome.ROLE:

  • Working patterns: Monday-Friday between 08:00 to 20:00, Saturday 08:00-18:00 and Sunday 08:0016:00 worked on a rotational basis
  • 35 hours a week
  • Contract until end of 2021, potential to be extended and going permanent
KEY RESPONSIBILITIES:
  • Manage inbound customer calls
  • Take complete ownership of customer problems
  • Respond to telephony, digital and admin based customer queries
  • Investigate complex enquiries through to solution
SKILLS:
  • Excellent communication skills (both verbal and written)
  • Excellent customer service and administrative skills
  • Attention to detail is key
  • Ability to embrace in the moment coaching to develop your skills and knowledge
  • Adaptable to change and willing to embrace new ideas
WHATS IN IT FOR YOU
  • Paid training
  • Great rates of pay
  • Potential for extension or a permanent position
  • The opportunity to work with some of the most influential and experienced managers in the banking industry
If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK

APPLY NOW

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