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Customer Service Advisor

Job LocationCardiff
EducationNot Mentioned
Salary£92.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

One of the UKs leading providers of skilled technical resource supporting the regulatory environment has a fantastic opportunity for a Customer Service Advisor to work within the financial services sector in Cardiff. You will be working on a major project for a large UK Financial Services company and will receive excellent opportunities to progress within a growing project.You will be required to work shifts of 8 hours between 09:00-18:00 Monday-Friday and from 09:00-13:00 every other Saturday to accommodate the client’s customers.Please note you will not be making any cold calls or be required to cross or up sell any products at any time.As a Customer Service Advisor, you will:- Manage inbound calls from customers to discuss any question or queries they may have around their finances.- Providing suitable solutions regarding repayments.- Respond to email and webchat enquiries.- Provide a clear and efficient response within company guidelines and always putting the customer first.- Update the client database with all key information required from the call.- Work to client and regulatory policies and procedures at all times.To be a successful Customer Service Advisor you will have the following skills and experience:- A recent graduate with a degree from a UK University or someone who has some customer service experience.- Excellent communication skills, to include fluent English both written and verbal.- Numerate, analytical with excellent IT systems orientation.- Strong ability with Word and Excel.- Extremely professional, well presented and motivated with a strong work ethic.- Flexible and dedicated with the desire to succeed at all costs.- The ability to travel to Cardiff for this role.- Willingness to complete a Criminal Records Bureau check.- Willingness to undertake a full credit check report.To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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