Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Advisor

StepChange Debt Charity
Job LocationCardiff
EducationNot Mentioned
Salary£23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you want fulfilling and rewarding work that will positively change livesWere looking for someone who can demonstrate empathy, great communications skills, and a non-judgemental approach to join our Operations team as a debt advisor. Youll provide expert debt advice to callers in our contact centres.Our clients come from a variety of backgrounds and are located across the UK, and we reflect this in our workplace, one where youre valued for being yourself. Its the people we help and our colleagues who make us who we are - a truly inclusive organisation.Salary:Starting at £23,000 with the potential for increase up to £27,500, depending on performance and development criteria being metWhere youll work:During training, you will work a mixture of home working and office based in our Leeds office. Debt advisors work 35 hours a week and after training you can choose to participate in flexible home working (subject to meeting criteria) which is currently a minimumof 2 days per month in the office.The rewards:

  • Fully paid training in our academy before you start supporting clients
  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays.
  • The opportunity to buy and sell annual leave
  • A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group pension scheme
  • Group Company Life Assurance
  • Westfield Health cash plan with employee discounts in high street shops
  • Vitality at Work health and wellbeing
  • Employee assistance programme
  • Access to financial planning and advice
  • 2 days paid volunteering leave per year
  • Long service awards
What youll be doing:
  • Talking with callers dealing with problem debt or helping current clients to complete annual or change of circumstances reviews
  • Working as part of a team to support our clients
  • Handling a high volume of calls in a fast-paced environment
  • Working in an FCA regulated environment
  • Meeting set targets on performance
What youll bring:
  • Excellent communication skills
  • The ability to handle challenging conversations
  • Computer literacy
  • Problem solving skills
  • Attention to detail
  • Emotional resilience
Dont worry if you dont have all the skills or experience required - our comprehensive training will give you these.Equality, diversity, and inclusion:Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. Were always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. Its not just about the professionalexperience you bring - were interested in who you are and your potential. If theres an adjustment to our recruitment process that would help you to be your best, speak to our team and theyll be happy to help.

APPLY NOW

Customer Service Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved