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Customer Service Advisor

Job LocationCardiff
EducationNot Mentioned
Salary£21,408 - £34,253 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Where: Cardiff city centreRole Type: PermanentSalary: £21,408 plus regular bonus pro rataHours: Part time - 25 Hours per weekThe RoleAre you looking for something new Never worked in a contact centre before Don’t worry, keep reading and well explain it all to you.We are looking for people like you to join our Customer Service team. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a rangeof inbound calls, from billing questions to technical queries. We will give you plenty of training, showing you all you need to know and loads of support afterwards. You’ll be the expert that our customers love talking to. All you need to do is be able tohave a conversation, and we’ll show you the rest.We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.Wondering If You’re What We’re Looking ForNo experience in customer serviceWorried about moving into a new industryNo problem.If you can demonstrate that you have the transferable skills we’re looking for, we will invite you to visit our Cardiff site and provide you with industry leading customer service skills before you interview with us, to help you understand what it’s like to work for us and what to expect from the role.We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or genderidentity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.Wondering What’s In It For YouBeing part of the EE family brings a huge number of benefits including the below:

  • A great starting salary of £21,408, 5% bonus paid monthly (if targets are achieved).
  • Our hybrid working model which supports you to create a flexible working routine that works for you
  • Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year
  • Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, helping you where it counts
  • Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, for you and the family
  • A share scheme where you can invest in the company at a discounted rate
  • 25 days holiday with the option to buy more
  • Optional Pension scheme to protect your future
  • Critical Illness cover
  • Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a conciergeYour Future With UsWe are passionate about helping you progress your career and are committed to your growth and development. If you decide that is something you want, we’ll be right there and will do everything we can to help you get to where you want to be.What Are You Waiting ForIf you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!EE is part of the BT Group - When we connect for good, there is no limit to what we can achieve.

Keyskills :
Contact CentreCustomer ServiceTransferable Skills

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