Customer Service Advisor

Job Description

Join an exciting new Team within an established Financial Services Organisation!We are recruiting exciting new roles for a brand-new Mortgage Customer Experience centre in Cardiff for a Global Financial Services Organisation. This is a rare chance to join a new business right at the start of their journey where you will get the chanceto contribute directly to how they do things for both customers and colleagues. ..They will invest in your training from day one and give you all the motivation and support you need, along with a salary of up to £22,000 per annum, £250 to spend on flexible benefits or add to salary, 28 days holiday plus Bank Holidays, a pension scheme, lifeassurance, private medical insurance, share purchase schemes, discounts at a huge range of high street stores, 24/7 employee assistance programme, volunteer days, critical illness cover, gym membership scheme, plus many moreWhats the best thing about working hereAs a new Customer Service Advisor, you will be a founder member of the team and help to build, carve and shape the business roles and teams.The aim is to create a great working culture and environmentPeople love working with this organisation. Their culture in other areas of the business is inclusive, supportive, and collaborative with clear values and behaviours. They have recognition and rewardinitiatives and a fun down-to-earth buzz and energy in their other offices. They also love fundraising for the community and support local charities and with many social events to get involved with.As a Customer Service Advisor, your day-to-day responsibilities will include:Initially you will be involved in getting everything set up: testing systems, ensuring the processes work correctly for the team and customers and then getting ready for launch day. Once live, your role will then transition to becoming part of the customerexperience mortgage team.

• Being the first point of contact to discuss any questions about their mortgage loan via inbound telephone calls or email.
• Dealing with a range of queries from updating personal details to providing quotations, payments and managing correspondence.
• Helping with questions, issues, feedback and general queries, youll care about the service you give everyone by communicating in a transparent, empathetic and positive way to understand and pinpoint their needs.
• Providing key data and information as needed.
• Be able to identify customers who are vulnerable and know how to support them.
• Solving problems, understanding the causes, and fixing them as quickly as possible.
• Always working to financial regulatory policy and procedures requirements and compliance standards.

We are looking for Customer Service Advisors who have the following skills and experience:

• Some previous CS experience gained face to face or via calls/webchat.
• Excellent communication and listening skills.
• The ability to explain processes in a clear, empathetic, and straightforward way.
• Comfortable working to deadlines and targets.
• A positive, pro-active attitude and willingness to learn and develop.
• Have excellent attention to detail with an organised and methodical approach to work.
• Have the right to work in the UK and are a UK resident.
• Comfortable using a headset, computer, keyboard, and different IT systems which you will be trained on.
• Enjoy solving problems and improving solutions pro-actively.
• Work well on your own and as part of a professional and friendly team.

You will work in teams that are made up of colleagues from a range of backgrounds. You dont need previous financial services experience as full training on products and internal systems will be provided.This role is hybrid meaning that there will be a flexibility to work from home but this will be in line with your teams needs and at the discretion of the Operations Manager and business requirements.You will be working 37.5 hours per week on a rotational basis Monday-Friday, between 8am8pm, Saturday 9am1pm with no Sunday working or Bank Holidays. (However, the role will be 9am5pm Monday to Friday during training.)You will need to be able to start in Mid-March and your full attendance is needed for the 2 weeks training programme without taking any holidays during this period.To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV as soon as possible!Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.We are committed to equality of opportunity for all candidates and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, parental status, religion or belief andmarriage and civil partnerships.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basisfor this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.